Service Operations Manager — Fleet Leader

DeVivo Bus Sales; Saugus (MA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Room for advancement

Medical & dental insurance

Life insurance

Flexible spending account

401k with company match

Paid time off

Job summary

DeVivo Companies is seeking a full-time Service Manager at our Thermo King Northeast operation in Saugus, MA. You will oversee the service department's people, workflow, and financial performance to deliver quality workmanship and an excellent customer experience.

Ideal candidates bring hands-on leadership, the ability to build strong teams, and a focus on productivity, profitability, and customer satisfaction.

Qualifications

• 5+ years in commercial vehicle service operation.
• 2+ years of supervisory or leadership experience.
• Strong understanding of service operations and shop workflow.
• Experience with revenue, gross profit, productivity, and expenses.
• Experience with service management systems. ASE/certifications/CDL a plus.

Responsibilities

• Lead the daily service operation, including staffing, scheduling, workflow, and repair priorities.
• Coach and develop technicians and service staff to meet performance goals.
• Recruit, onboard, train, and promote employees while identifying advancement opportunities.
• Monitor service revenue, labor gross profit, productivity, and expenses.
• Ensure repair quality, timely completion, documentation, and customer satisfaction.
• Oversee estimates, repair orders, invoicing, and warranty processes.
• Collaborate with Parts to improve workflow and vehicle turnaround time.
• Build strong customer relationships and resolve concerns promptly.
• Maintain a safe, professional work environment and drive continuous improvement.

Skills

Leadership

Communication

Customer service

Problem solving

Team development

Job description

DeVivo Companies is seeking a full-time Service Manager at our Thermo King Northeast operation in Saugus, MA. You will oversee the service department's people, workflow, and financial performance to deliver quality workmanship and an excellent customer experience.

Ideal candidates bring hands-on leadership, the ability to build strong teams, and a focus on productivity, profitability, and customer satisfaction.