Service Manager: Lead Refrigeration & Fleet Services

Thermo King; Illinois; On-site; USD 115,000 - 125,000; Full time

Job summary

Thermo King in McCook, IL seeks a dependable Service Manager to lead a busy service department. The role combines people leadership, customer service, and hands-on technical knowledge to drive department results.

You will coach technicians, manage priorities, coordinate with Parts/Sales/Rental, and communicate performance to upper management, while ensuring safe, high‑quality repairs and timely invoicing. Strong interpersonal skills, diesel/heavy equipment experience, and the ability to balance

Qualifications

• Experience leading people in a service, repair, fleet, diesel, heavy equipment, or related environment.
• Strong interpersonal skills, calm decision-making, accountability, initiative, and the ability to work well with different personalities.
• Working knowledge of mechanical repair operations; transport refrigeration and Thermo King experience are preferred, not required.
• Ability to manage competing priorities, use service/business systems, and communicate effectively with customers, staff, and leadership.

Responsibilities

• Lead, coach, and hold technicians and support staff accountable while creating a respectful, productive team environment.
• Build lasting customer relationships through responsive service, clear repair updates, and professional resolution of concerns.
• Work closely with Parts, Sales, Rental, and other departments to serve shared customers and support dealership-wide goals.
• Keep upper management informed of department performance, staffing needs, customer issues, and developing problems—along with proposed solutions.
• Organize daily workflow, staffing, repair priorities, and scheduling; maintain safety, workmanship quality, accurate work orders, and timely invoicing.
• Support technicians with sound technical judgment and available resources; remain willing to learn new equipment, systems, and repair methods.
• Monitor labor productivity, efficiency, revenue, gross margin, and expenses; identify practical ways to improve service and profitability.
• Adapt to changing demands, welcome constructive feedback, and encourage better ways of getting work done.

Skills

People leadership

Service management

Interpersonal skills

Communication

Diesel/heavy equipment

Job description

Thermo King in McCook, IL seeks a dependable Service Manager to lead a busy service department. The role combines people leadership, customer service, and hands-on technical knowledge to drive department results.

You will coach technicians, manage priorities, coordinate with Parts/Sales/Rental, and communicate performance to upper management, while ensuring safe, high‑quality repairs and timely invoicing. Strong interpersonal skills, diesel/heavy equipment experience, and the ability to balance