Service Manager - Lead High-Impact Fleet Operations

Dattco; Santa Clarita (CA); Vor Ort; USD 85.000 - 120.000; Vollzeit

Benefits dieser Stelle

Room for advancement – we promote from

within

Medical & dental insurance

Life insurance

Flexible spending account

401k plan with company match

Paid time off

Zusammenfassung

Thermo King Northeast is currently hiring for a full-time Service Manager at our Thermo King Northeast operation in Saugus, MA. We are seeking an experienced, hands-on leader to oversee the people, customers, workflow, and financial performance of the service department.

The right candidate will develop a strong team, drive productivity and profitability, maintain high quality workmanship, and deliver an excellent customer experience.

Qualifikationen

• 5+ years of experience in commercial vehicle, diesel, fleet, dealership, heavy duty truck, bus, transport refrigeration, or a related service operation.
• 2+ years of supervisory or leadership experience.
• Strong understanding of service operations, shop workflow, and technician performance.

Aufgaben

• Lead the daily service operation, including staffing, scheduling, workflow, and repair priorities.
• Coach, develop, and hold technicians and service support staff accountable for performance.
• Recruit, onboard, train, and develop employees while identifying opportunities for advancement.
• Monitor service revenue, labor gross profit, productivity, proficiency, WIP, overtime, and expenses.
• Ensure repair quality, timely completion, accurate documentation, and customer satisfaction.
• Oversee estimates, repair orders, customer authorizations, invoicing, and warranty processes.
• Work closely with Parts to improve workflow, parts availability, and vehicle turnaround time.
• Build strong customer relationships and resolve concerns quickly and professionally.
• Maintain a safe, professional, organized, and accountable work environment.
• Partner with Parts, Sales, Warranty, and other departments to support customers and overall business objectives.
• Continually develop your own leadership, communication, financial, and operational skills while helping develop future leaders within the organization.

Kenntnisse

Leadership

Customer service

Communication

Problem solving

Jobbeschreibung

Thermo King Northeast is currently hiring for a full-time Service Manager at our Thermo King Northeast operation in Saugus, MA. We are seeking an experienced, hands-on leader to oversee the people, customers, workflow, and financial performance of the service department.

The right candidate will develop a strong team, drive productivity and profitability, maintain high quality workmanship, and deliver an excellent customer experience.