Service Manager

Thermo King; Illinois; Vor Ort; USD 115.000 - 125.000; Vollzeit

Zusammenfassung

Thermo King in McCook, IL seeks a dependable Service Manager to lead a busy service department. The role combines people leadership, customer service, and hands-on technical knowledge to drive department results.

You will coach technicians, manage priorities, coordinate with Parts/Sales/Rental, and communicate performance to upper management, while ensuring safe, high‑quality repairs and timely invoicing. Strong interpersonal skills, diesel/heavy equipment experience, and the ability to balance

Qualifikationen

• Experience leading people in a service, repair, fleet, diesel, heavy equipment, or related environment.
• Strong interpersonal skills, calm decision-making, accountability, initiative, and the ability to work well with different personalities.
• Working knowledge of mechanical repair operations; transport refrigeration and Thermo King experience are preferred, not required.
• Ability to manage competing priorities, use service/business systems, and communicate effectively with customers, staff, and leadership.

Aufgaben

• Lead, coach, and hold technicians and support staff accountable while creating a respectful, productive team environment.
• Build lasting customer relationships through responsive service, clear repair updates, and professional resolution of concerns.
• Work closely with Parts, Sales, Rental, and other departments to serve shared customers and support dealership-wide goals.
• Keep upper management informed of department performance, staffing needs, customer issues, and developing problems—along with proposed solutions.
• Organize daily workflow, staffing, repair priorities, and scheduling; maintain safety, workmanship quality, accurate work orders, and timely invoicing.
• Support technicians with sound technical judgment and available resources; remain willing to learn new equipment, systems, and repair methods.
• Monitor labor productivity, efficiency, revenue, gross margin, and expenses; identify practical ways to improve service and profitability.
• Adapt to changing demands, welcome constructive feedback, and encourage better ways of getting work done.

Kenntnisse

People leadership

Service management

Interpersonal skills

Communication

Diesel/heavy equipment

Jobbeschreibung

Service Manager# Service ManagerThermo King ILLINOIS IL - McCook, IL 60525Start Date 10/27/2026## OverviewSalary Range$115,000.00 - $125,000.00 Salary/yearPosition TypeFull Time## DescriptionWe are seeking a dependable, approachable Service Manager to lead a busy Thermo King Service Department. The right candidate builds trust with employees and customers, communicates clearly, stays flexible when priorities change, and takes ownership of department results. This role combines people leadership, customer service, practical technical knowledge, and sound business judgment.**Key Responsibilities*** Lead, coach, and hold technicians and support staff accountable while creating a respectful, productive team environment.* Build lasting customer relationships through responsive service, clear repair updates, and professional resolution of concerns.* Work closely with Parts, Sales, Rental, and other departments to serve shared customers and support dealership-wide goals.* Keep upper management informed of department performance, staffing needs, customer issues, and developing problems—along with proposed solutions.* Organize daily workflow, staffing, repair priorities, and scheduling; maintain safety, workmanship quality, accurate work orders, and timely invoicing.* Support technicians with sound technical judgment and available resources; remain willing to learn new equipment, systems, and repair methods.* Monitor labor productivity, efficiency, revenue, gross margin, and expenses; identify practical ways to improve service and profitability.* Adapt to changing demands, welcome constructive feedback, and encourage better ways of getting work done.## Qualifications* Experience leading people in a service, repair, fleet, diesel, heavy equipment, or related environment.* Strong interpersonal skills, calm decision-making, accountability, initiative, and the ability to work well with different personalities.* Working knowledge of mechanical repair operations; transport refrigeration and Thermo King experience are preferred, not required.* Ability to manage competing priorities, use service/business systems, and communicate effectively with customers, staff, and leadership.**What Success Looks Like:**A service department where employees are supported and accountable, customers trust the team, departments work together, leadership stays informed, and quality service drives sustainable business results.