Service Operations Leader – Fleet & Diesel (Advancement)

DATTCO, INC; Saugus (MA); Presencial; USD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Room for advancement

Medical & dental insurance

Life insurance

Flexible spending account

401k plan with company match

Paid time off

Descripción de la vacante

Thermo King Northeast in the United States is seeking a Service Manager to lead the service department, overseeing people, customers, workflow, and financial performance while delivering an exceptional customer experience. This hands-on role focuses on building a strong team, driving productivity and profitability, maintaining quality workmanship, and ensuring timely repairs.

You will partner with Parts, Sales, Warranty, and other departments to support customers and business goals.

Formación

• 5+ years of experience in a related service operation (commercial vehicle, diesel, fleet, dealership, heavy duty truck, or equivalent).
• 2+ years of supervisory or leadership experience.
• Strong understanding of service operations, shop workflow, and technician performance.
• Working knowledge of revenue, gross profit, productivity, proficiency, and expense management.
• Comfortable using service management systems and standard business applications.

Responsabilidades

• Lead the daily service operation, including staffing, scheduling, workflow, and repair priorities.
• Coach, develop, and hold technicians and service support staff accountable for performance.
• Recruit, onboard, train, and develop employees while identifying opportunities for advancement.
• Monitor service revenue, labor gross profit, productivity, proficiency, WIP, overtime, and expenses.
• Ensure repair quality, timely completion, accurate documentation, and customer satisfaction.
• Oversee estimates, repair orders, customer authorizations, invoicing, and warranty processes.
• Work closely with Parts to improve workflow, parts availability, and vehicle turnaround time.
• Build strong customer relationships and resolve concerns quickly and professionally.
• Maintain a safe, professional, organized, and accountable work environment.
• Partner with Parts, Sales, Warranty, and other departments to support customers and overall business objectives.
• Continually develop your own leadership, communication, financial, and operational skills while helping develop future leaders within the organization.

Conocimientos

Leadership

Communication

Customer service

Problem solving

Team development

Herramientas

Service management software

Descripción del empleo

Thermo King Northeast in the United States is seeking a Service Manager to lead the service department, overseeing people, customers, workflow, and financial performance while delivering an exceptional customer experience. This hands-on role focuses on building a strong team, driving productivity and profitability, maintaining quality workmanship, and ensuring timely repairs.

You will partner with Parts, Sales, Warranty, and other departments to support customers and business goals.