Service Manager (3322)

IRONCLAD Powered by Mersino; Havelock (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

IRONCLAD Powered by Mersino is seeking a Service Manager to lead the service department at our North Carolina branch. This role directs daily shop and field activities, ensuring timely, quality repairs while controlling parts and labor costs.

The position emphasizes teamwork, safety, and adherence to company policies while ensuring customer satisfaction across field operations. The Service Manager will plan and execute preventive maintenance, supervise technicians, and coordinate with customers.

Qualifications

• Bachelor’s degree in diesel or truck service repair or related field is required or preferred.
• Appropriate equipment repair certifications desired.
• 3 years of project management and supervisory experience.
• Planning and organizational skills in handling multiple projects.
• Ability to read schematics, blueprints, and/or technical manuals.
• Skills in workflow analysis and management.

Responsibilities

• Directly oversee and control the workload of all shop and field service employees.
• Establish quality and productivity criteria, ensuring company productivity requirements are met.
• Ensure accurate completion of service orders by service team members and proper documentation of part numbers.
• Perform quality checks on serviced items to ensure proper repairs.
• Prepare and implement a comprehensive preventative maintenance schedule.
• Maintain records of equipment purchases, repairs, maintenance, servicing, and warranties.
• Control, order, and maintain an inventory of parts and supplies for daily service.
• Oversee accurate and timely estimation of maintenance and repair work.
• Oversee diagnosis and repairs both in shop and in the field.
• Maintain and enforce company Quality/Environmental systems and safety standards.
• Ensure The Mersino Way guides daily activities on each project.

Skills

Project management

Supervisory experience

Reading schematics/blueprints/tech in

Workflow analysis

Planning and organizational skills

Education

Bachelor’s degree in diesel or truck service repair or related field

Tools

Equipment repair certifications

Job description

Job Summary

The primary responsibility of a Service Manager is to manage, direct, train, and evaluate the daily activities of the service department, ensuring the timeliness and quality of work performed and minimizing the costs of parts and labor. The Service Manager is directly responsible for the repairs and maintenance of all equipment at the branch level and for ensuring quality repairs to all equipment as well as responding to equipment failures as they occur in the field. As such, the Service Manager serves as a working team member and individual contributor to the team's overall success.

Job Summary

The primary responsibility of a Service Manager is to manage, direct, train, and evaluate the daily activities of the service department, ensuring the timeliness and quality of work performed and minimizing the costs of parts and labor. The Service Manager is directly responsible for the repairs and maintenance of all equipment at the branch level and for ensuring quality repairs to all equipment as well as responding to equipment failures as they occur in the field. As such, the Service Manager serves as a working team member and individual contributor to the team's overall success.

Typical Duties And Responsibilities

• Directly oversee and control the workload of all shop and field service employees
• Establish quality and productivity criteria, ensuring that company productivity requirements are being met
• Ensure accurate completion of service orders by service team members, including accurate documentation of service orders and part numbers in the appropriate systems
• Perform quality checks on serviced items to ensure proper repairs have been completed
• Prepare and implement a comprehensive preventative maintenance schedule on equipment, and ensure its compliance
• Maintain records of equipment purchases, repairs, maintenance, servicing, and warranties
• Control, order, and maintain an inventory of parts and supplies to meet daily service requests
• Oversee the accurate and timely estimation of maintenance and repair work through the appropriate tracking systems
• Oversee, guide, and complete diagnosis and repairs both in the shop and in the field
• Maintain and enforce company Quality/Environmental systems and procedures applicable to daily work activities of all service personnel
• Maintain and enforce company safety standards for all service personnel
• Ensure that The Mersino Way is a guiding document in the day-to-day activities of each and every project
• Must mandatory obligations.

Qualifications

Qualifications:

• Bachelor’s degree in diesel or truck service repair or a related field
• Appropriate equipment repair certifications desired
• 3 years of project management and supervisory experience
• Planning and organizational skills in handling multiple projects
• Ability to read schematics, blueprints, and/or technical manuals
• Skills in workflow analysis and management

Specific Expectations

• A professional demeanor
• Ability to work effectively with others
• Ability to multi-task in a changing environment
• Ability to work a flexible schedule to meet job requirements
• Ability to travel
• Excellent written and verbal communication skills
• Strong time management and organizational skills
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.