Service/ Office Manager

Leoforce; Norfolk (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Service Company in Norfolk, VA is seeking a Service/Office Manager to lead the daily service operations, ensure efficient scheduling, and deliver outstanding customer service.

This is a hands-on role combining office oversight with field coordination, managing work orders, warranties, parts, pricing, and vendor relations to support growth.

Qualifications

• 3+ years in managing service/office/field service operations.
• Experience scheduling/dispatching technicians.
• Knowledge of service tickets, work orders, and parts coordination.
• Experience with warranty claims and service administration.
• Understanding AR/AP and service pricing.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office and service management software.
• HVAC/plumbing/electrical or construction service experience preferred.
• Experience leading small teams and building positive workplace culture.

Responsibilities

• Lead daily operations of the service department, including scheduling and dispatch.
• Coordinate technician routes to maximize productivity and responsiveness.
• Open, manage, and close service work orders with documentation.
• Process warranty claims with major vendors.
• Order, track, and coordinate parts, manage returns and warranties.
• Oversee pricing, invoicing, AR and AP for service operations.
• Partner with technicians to ensure accurate, efficient work and service quality.
• Supervise property maintenance staff and assist with workforce coordination.
• Monitor performance, drive process improvements, and support growth.
• Provide leadership and coaching to office and service staff.
• Opportunity to oversee installation operations for strong leaders.

Job description

Service/ Office Manager

Location: Norfolk, VA, US

Job Details

Experience: Manager

Salary: $60,000 - $90,000 per year

The ideal candidate thrives in a fast-paced environment, enjoys balancing people management with operational responsibilities, and has experience keeping service organizations running efficiently. Success in this role requires exceptional organization, strong communication skills, and the ability to juggle multiple priorities while maintaining a high level of customer satisfaction.

Responsibilities

• Lead the daily operations of the service department, ensuring efficient scheduling and dispatch of technicians.
• Coordinate technician routes to maximize productivity and customer response times.
• Open, manage, and close service work orders while maintaining accurate documentation.
• Process manufacturer warranty claims with major vendors, including Carrier, American Standard, and other equipment manufacturers.
• Order, track, and coordinate parts while managing returns and warranty replacements.
• Oversee pricing, invoicing, accounts receivable, and accounts payable related to service operations.
• Partner with technicians to ensure jobs are completed accurately, efficiently, and with outstanding customer service.
• Supervise property maintenance personnel and assist with workforce coordination.
• Monitor department performance, identify process improvements, and implement operational efficiencies.Collaborate with ownership to improve service operations and support future business growth.
• Provide leadership, coaching, and accountability to office and service staff.
• Opportunity to oversee installation operations for candidates with strong leadership experience.

Qualifications

• 3+ years of experience managing service operations, office operations, or field service teams.
• Experience scheduling and dispatching technicians or coordinating field service personnel.
• Knowledge of service ticket management, work order systems, and parts coordination.
• Experience with warranty claims, service administration, or manufacturer documentation preferred.
• Understanding of accounts receivable, accounts payable, and service pricing.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office and service management software.
• HVAC, plumbing, electrical, construction, or similar service industry experience is highly preferred.
• Experience leading small teams and building positive workplace culture.

Schedule

Monday through Friday

8:00 AM – 5:00 PM

Typical workweek of 40–50 hours

Occasional Saturday work available with flexible time provided in return

Limited after-hours responsibilities, with occasional manager-level email communication

A bit about us:

We're partnering with a well-established service company that has built its reputation on quality workmanship and exceptional customer service. As the Service Manager, you'll play a critical leadership role in the day-to-day success of the business by coordinating technicians, supporting customers, and ensuring the office operates efficiently. This is an opportunity to step into a position where your leadership will make an immediate impact while helping shape the future of a growing organization.

Why join us?

Our client is seeking an experienced Service Manager to oversee the daily operations of a busy service department. This is a hands-on leadership role responsible for coordinating technicians, managing service workflows, overseeing office operations, and ensuring customers receive timely, high-quality service.