Northern New England Service Manager

Carrier Global Corporation; Canton (MA); On-site; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Disability insurance

Tuition assistance

Job summary

Carrier Global Corporation seeks a Service Manager to lead field technicians and operations, ensuring efficient maintenance, repair, overhaul, and installation projects while achieving revenue and margin targets.

The role emphasizes strong knowledge of commercial HVAC, relationship management, talent development, and safety within field operations. Ideal candidates reside in the Northeast region and surrounding areas.

Qualifications

• High School diploma or GED.
• Valid Driver’s License.
• 2+ years of experience in the Commercial HVAC industry.
• Bachelor's degree in Business Management or Engineering preferred.

Responsibilities

• Lead field technicians and operations to meet maintenance, repair, overhaul, and installation goals.
• Ensure safety compliance and train staff.
• Review work orders, invoices, and time reports for accuracy.
• Recruit, interview, hire, and train technicians.
• Forecast and monitor financial performance against plan.
• Coordinate scheduling and dispatch by skill and training level.

Skills

Team leadership

HVAC knowledge

Problem solving

Customer focus

MS Excel

Education

Bachelor's degree in Business Management or Engineering

High School diploma or GED

Tools

SalesForce.com

ServiceMax

ERP systems

MS Word

Outlook

Job description

About this Role

The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul, and installation projects in an effort to exceed the expectations of our customers and meet revenue and margin targets. The ideal candidate should have a strong understanding of the commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety.

Ideal candidate will reside in or around Southern New Hampshire, Northern Massachusetts, Vermont, or Maine.

Key Responsibilities

• Responsible for ensuring Service & Optimization guidelines & best practices are followed.
• Proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
• Service Manager is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
• Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable.
• Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company.
• Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency, and training requirements.
• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
• Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities.
• Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction.
• Forecast, monitor, and document financial performance against plan.
• Coordinates, prioritizes and resolves issues encountered by a more experienced team.
• Manages more experienced team according to established programs and objectives.
• Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Required Qualifications

• High School diploma or GED
• Must have a valid Driver’s License
• 2+ years of experience in the Commercial HVAC industry

Preferred Qualifications

• 2+ years of experience managing/leading a team of technicians
• Bachelor's degree in Business Management, Engineering preferred.
• Working knowledge and understanding of commercial HVAC systems.
• Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions.
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications.

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.