Service Operations Manager

Star Sanitation; Brawley, Yuma (CA, AZ); On-site; USD 75,000 - 85,000; Full time

Job summary

Star Sanitation is seeking a Service Manager in Yuma, AZ to oversee all aspects of the service technicians at the assigned branch. You will provide leadership, motivate, manage, and evaluate the service team and develop the service operations plan to sustain customer relationships and brand loyalty.

You will lead scheduling, inventory management, and performance evaluations, ensuring timely, profitable repair work and a positive customer experience across all branch activities.

Qualifications

• At least 5 years of supervisory/management experience.
• Strong leadership and people-management skills.
• Excellent customer service skills.
• Proficient with MS Office Suite.

Responsibilities

• Lead the service technicians team and oversee all service operations.
• Schedule all service work, manage parts/materials, and dispatch.
• Maintain customer relationships to ensure satisfaction and loyalty.
• Monitor and improve service processes to drive profitability and efficiency.

Skills

Leadership

Customer service

Communication

MS Office

Tools

Microsoft Office

Job description

Star Sanitation is seeking a Service Manager in Yuma, AZ to oversee all aspects of the service technicians at the assigned branch. You will provide leadership, motivate, manage, and evaluate the service team and develop the service operations plan to sustain customer relationships and brand loyalty.

You will lead scheduling, inventory management, and performance evaluations, ensuring timely, profitable repair work and a positive customer experience across all branch activities.