Service Operations Leader

Cornerstone Detention Products; Chandler (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Cornerstone Detention Products in Chandler, AZ, seeks a Service Manager to oversee the service department, drive efficiency, and ensure exceptional customer service across projects. You will manage field teams, procure services, and ensure profitable operations.

The role requires leadership, strong communication, and data-driven decision-making to improve service delivery and customer satisfaction. On-site responsibilities and collaboration with engineering are essential.

Qualifications

• Bachelor's degree preferred.
• Excellent leadership, organizational, and problem-solving skills.
• Strong customer service orientation and interpersonal skills.
• Proficient in Microsoft Office Suite and familiar with service management software.

Responsibilities

• Oversee service department operations and schedules.
• Provide technical guidance and support to field teams.
• Develop cost controls, manage procurement and change orders.
• Ensure accurate job costing and billing.
• Recruit and supervise service staff and vendors.
• Visit facilities to assess needs and propose solutions.
• Maintain records, reports, and documentation for projects.

Skills

Leadership

Problem solving

Customer service

Data analysis

Communication

Team management

Budgeting

Education

Bachelor's degree in Business Management or related field

Tools

Microsoft Office Suite

Service Management Software

CRM software

Job description

Cornerstone Detention Products in Chandler, AZ, seeks a Service Manager to oversee the service department, drive efficiency, and ensure exceptional customer service across projects. You will manage field teams, procure services, and ensure profitable operations.

The role requires leadership, strong communication, and data-driven decision-making to improve service delivery and customer satisfaction. On-site responsibilities and collaboration with engineering are essential.