Service Operations Manager

championhomes; American Fork (UT); On-site; USD 38,000 - 60,000; Full time

Job summary

Champion Home Builders in Lake City, FL seeks a professional to service our award-winning floor plans placed on new home sites. You will coordinate activities and handle service orders with a strong focus on customer service and teamwork.

The role requires excellent communication, analytical planning, scheduling abilities, and integrity. You will work with vendors and internal teams to ensure efficient service delivery and policy adherence.

Qualifications

• Excellent customer service and relationship-building skills.
• Strong analytical, planning, and scheduling abilities.
• Clear written and verbal communication.
• Team-oriented with ability to manage individual duties.
• Strong multitasking capabilities.
• Commitment to integrity and ethical practices.

Responsibilities

• Recommends corrective services to adjust customer complaints.
• Answers questions about service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions for Service Department.
• Ensures vendor parts and retailer labor is recovered as stipulated in Champion Supplier and Retailer Recovery.
• Reviews contractor bills and ensures the work is in accordance with the amount being charged.

Skills

Customer service

Analytical planning

Communication skills

Teamwork

Multitasking

Integrity

Job description

Champion Home Builders in Lake City, FL seeks a professional to service our award-winning floor plans placed on new home sites. You will coordinate activities and handle service orders with a strong focus on customer service and teamwork.

The role requires excellent communication, analytical planning, scheduling abilities, and integrity. You will work with vendors and internal teams to ensure efficient service delivery and policy adherence.