Service Manager

Champion Homes; Lake City (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Champion Homes in Lake City, FL seeks a professional to service award-winning floor plans placed on new home sites, coordinating service orders and delivering excellent customer service.

The role involves handling customer inquiries, scheduling work, guiding the Service Department, and ensuring proper recovery of vendor parts and labor while upholding Champion's operating principles.

Qualifications

• Exceptional customer service and relationship-building abilities.
• Analytical thinking, planning and scheduling proficiency.
• Able to address customer and internal concerns efficiently.
• Strong written and verbal communication skills.
• Good interpersonal skills and teamwork ability.
• Capable of multitasking with integrity and efficiency.

Responsibilities

• Recommends corrective services to address customer complaints.
• Answers questions about service and processes.
• Determines work procedures, schedules, and expedites workflow.
• Issues written and oral instructions for the Service Department.
• Ensures vendor parts and retailer labor are recovered per policy.
• Reviews contractor bills for accuracy of charges.

Skills

Customer service

Analytical skills

Planning & scheduling

Communication skills

Interpersonal skills

Multitasking

Job description

Work in a place where your team values YOU.

Regional Modulars of Lake City, FL is looking for a professional, motivated, career minded person to service our award-winning floor plans that will be placed on new home site developments to coordinate activates engaged in handling service orders and customer service.

Job Responsibilities

• Recommends corrective services to adjust customer complaints.
• Answers questions about service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions for Service Department.
• Ensures vendor parts and retailer labor is recovered as stipulated in "Champion Supplier and Retailer Recovery".
• Reviews contractor bills and ensures the work is in accordance with the amount being charged.

Candidates Must Possess

• Exceptional customer service, relationship building, and interpersonal skills
• Excellent analytical, planning, and scheduling ability
• The ability to address customer and internal concerns efficiently.
• Strong communication skills both written and verbal
• Strong interpersonal skills with the ability to work effectively in a team environment while managing individual duties effectively
• Strong multitasking capabilities
• A commitment to integrity, ethical and economical practices, and Champion's Operating Principles

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.

Background check and Drug Screen are required