Service Operations Leader — Team Growth in the Field

Western Pest Services; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Paid Time Off

Company Vehicle & Gas Card

Paid Training/Industry Orientation

Smartphone & Equipment

Licensing support

Growth opportunities

Job summary

Western Pest Services seeks a Service Supervisor for our New York, NY branch to lead the service team, manage fleet and service sales, and ensure top-tier customer satisfaction.

Ideal candidates will have 3+ years of supervisory experience in a service-based industry, with a focus on building teams, training technicians, and maintaining high standards in both commercial and residential settings.

Qualifications

• 3+ years of supervisory or management experience in a service-based industry.
• Proven ability to lead service operations and drive customer satisfaction.
• Experience with field technicians and scheduling.
• Strong communication and team-building skills.
• Must be 18 years of age.

Responsibilities

• Lead a service team to deliver exceptional pest control service.
• Oversee fleet management, service sales, and customer satisfaction.
• Schedule client services and route service technicians.
• Mentor and train technicians.
• Monitor scheduling and routing for efficiency.
• Interact with commercial and residential clients.
• Assist with interviewing and selecting technicians.

Skills

People leadership

Team management

Staff training

Scheduling & routing

Customer service

Communication skills

Job description

Western Pest Services seeks a Service Supervisor for our New York, NY branch to lead the service team, manage fleet and service sales, and ensure top-tier customer satisfaction.

Ideal candidates will have 3+ years of supervisory experience in a service-based industry, with a focus on building teams, training technicians, and maintaining high standards in both commercial and residential settings.