Service Supervisor

Rollins, Inc.; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Base salary + bonus

Comprehensive benefits

Paid time off

Company vehicle

Training & licensing

Growth opportunities

Smartphone

Gas card

Job summary

Western Pest Services seeks an experienced Service Supervisor in New York, NY to lead the service operation and drive high-quality pest control services for homes and businesses. You will manage fleet, schedules, and the service team while delivering outstanding customer satisfaction.

The role requires a minimum of 3 years in supervisory or management roles within a service-based industry, with a strong emphasis on training, teamwork, and performance improvement.

Qualifications

• At least 3 years of supervisory or management experience in a service-based industry (e.g., pest control, lawn care, or similar)
• Experience leading both field technicians and customer-facing teams
• Strong training and development capabilities for staff
• Ability to optimize scheduling and routing to improve efficiency
• Proven track record of delivering high-quality customer service and solving issues

Responsibilities

• Lead and mentor the entire service operation
• Oversee fleet management, service team sales, and customer satisfaction
• Schedule client services and route service technicians
• Train and develop technicians and conduct regular meetings
• Monitor scheduling to drive efficiencies and productivity
• Interact with commercial and residential clients to meet expectations
• Review and submit service-related documents and reporting
• Maintain inventory of equipment and supplies

Skills

People leadership

Hands-on management

Technician training

Scheduling optimization

Customer service

Communication skills

Inventory management

Interviewing candidates

Multi-tasking

Job description

Overview

Western Pest Services is a premier provider of pest control solutions. Western Pest Services protects more than just homes and business in our area. The homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect their brand. Getting the job done with great services is what we are all about. Internally, we work to keep our work family safe, to provide them with the tools to help them grown, and to keep it fun. Established in 1928, we have a legacy of excellence and the stability of an industry leader.

We are currently seeking a Service Supervisor for our New York, NY branch!

Responsibilities

The Service Supervisor will lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike. As an operational and sales leader, you will be responsible for the overall management of the service team, including: fleet management, service team sales, and overall customer satisfaction.

What We’re Looking For

The ideal candidate will have at least 3 years of SUPERVISORY or management of direct and indirect reports in a service based industry (I.e. package delivery, beverage, uniform, or vending services; pest control, lawn care or construction)/ Other types of management experience may be considered. We seek individuals who are creative thinkers with an emphasis on building teams and long term, profitable relationships.

We Offer

• Competitive Compensation; Base Salary & Bonus
• Comprehensive benefit package that includes medical, dental, vision, 401K, stock purchase, tuition reimbursement, and more!
• Paid Time Off (Holiday/Vacation/Sick)
• Company Vehicle & Gas Card
• Paid Training/Industry Orientation
• Smartphone, Equipment, etc.
• Opportunity to obtain the State Pesticide Licensing (required)
• Opportunities for Growth, Development, and Advancement
  

Qualifications

• Lead and mentor the entire service operation
• Provide highly skilled “hands-on" management
• Train and develop technicians
• Conduct in‑house and in field technician training and meetings
• Monitor scheduling and routing to drive efficiencies and productivity
• Schedule client services and route service technicians
• Motivate the service team to provide high-quality customer and technical services
• Guide service technicians in resolving client issues and concerns
• Ensure that customer expectations are met
• Have experience interacting with both commercial and residential clients
• Perform quality site inspections
• Review and submit all service-related documents and reporting
• Assist with interviewing and selecting service technicians and trainees
• Maintain inventory of equipment and supplies
• Multi-task within a fast‑paced environment
• Exhibit excellent communication skills
• Must be 18 years of age
• We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws
  

Physical Demands / Working Environment

• Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, roof tops, etc.
• Ability to work in all types of weather conditions
  

Salary Range: $65,000.00 - $80,000.00 per year

Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities