Field Service Supervisor — Pest Control Leader

Northwest Exterminating; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid Time Off

Company vehicle

Training

Smartphone

Licensing

Growth opportunities

Job summary

Western Pest Services in New York, NY is seeking a Service Supervisor to lead a dedicated service team. You will oversee fleet operations, service team performance, and drive customer satisfaction for both residential and commercial clients.

The ideal candidate has at least 3 years in supervisory or management roles in service industries and a track record of building teams and profitable relationships. This role includes hands-on leadership, training, and opportunities for growth.

Qualifications

• Lead and mentor the entire service operation
• Provide highly skilled "hands-on" management
• Train and develop technicians
• Conduct in-house and in field technician training and meetings
• Monitor scheduling and routing to drive efficiencies and productivity
• Schedule client services and route service technicians
• Motivate the service team to provide high-quality customer and technical services
• Guide service technicians in resolving client issues and concerns
• Ensure that customer expectations are met
• Have experience interacting with both commercial and residential clients
• Perform quality site inspections
• Review and submit all service-related documents and reporting
• Assist with interviewing and selecting service technicians and trainees
• Maintain inventory of equipment and supplies
• Multi-task within a fast-paced environment
• Exhibit excellent communication skills
• Must be 18 years of age
• We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Responsibilities

• The Service Supervisor will lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike.
• As an operational and sales leader, you will be responsible for the overall management of the service team, including: fleet management, service team sales, and overall customer satisfaction.

Job description

Western Pest Services in New York, NY is seeking a Service Supervisor to lead a dedicated service team. You will oversee fleet operations, service team performance, and drive customer satisfaction for both residential and commercial clients.

The ideal candidate has at least 3 years in supervisory or management roles in service industries and a track record of building teams and profitable relationships. This role includes hands-on leadership, training, and opportunities for growth.