Service Operations Lead - Pest Control

Western Pest Services; Ashland (VA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Base salary + bonus

Benefits package

Paid time off

Company vehicle

Training & licensing

Growth opportunities

Smartphone provided

Job summary

Western Pest Services is seeking a Service Supervisor to lead a skilled service team at our New York, NY branch. You will oversee fleet management, service team sales, and overall customer satisfaction, while coordinating scheduling and field operations.

The ideal candidate has at least 3 years of supervisory experience in a service-based industry and can mentor technicians, drive efficiencies, and maintain high service standards for both commercial and residential clients.

Qualifications

• At least 3 years of supervisory or management experience in a service-based industry.
• Experience building teams and profitable long-term relationships.
• Strong leadership and hands-on management approach.

Responsibilities

• Lead and mentor the service operation and team.
• Oversee fleet management and service team sales.
• Ensure high levels of customer satisfaction and service quality.
• Schedule client services and route service technicians.
• Monitor scheduling, routing, and productivity to drive efficiencies.
• Interact with commercial and residential clients to meet expectations.

Skills

Leadership

Communication

Team building

Staff training

Customer service

Scheduling

Routing

Job description

Western Pest Services is seeking a Service Supervisor to lead a skilled service team at our New York, NY branch. You will oversee fleet management, service team sales, and overall customer satisfaction, while coordinating scheduling and field operations.

The ideal candidate has at least 3 years of supervisory experience in a service-based industry and can mentor technicians, drive efficiencies, and maintain high service standards for both commercial and residential clients.