Service Operations Leader: PM Programs & Team Growth

Henry North; Churubusco (IN); On-site; USD 90,000 - 115,000; Full time

Job summary

Henry North in northern Indiana seeks a Service Manager to lead the service operation across northern Indiana and southwest Michigan. You will build and run the processes that drive service growth (planned maintenance, scheduling, WIP management, and quoting) and develop a team of field and shop technicians, service advisors, and dispatch to clear expectations.

The role works closely with the General Manager and Parts to manage service metrics and grow service as a core part of the business,

Qualifications

• Experience leading service operations in material handling or lift truck sectors.
• Hands-on technical credibility combined with operational and process management skills.
• Track record of developing people, delegating, and holding a team accountable.
• Experience building PM, scheduling, WIP, and quoting processes and managing service metrics.
• Clear written and verbal communication across Service, Parts, Dispatch, and customers.

Responsibilities

• Lead, coach, and hold accountable field technicians, shop technicians, service advisors, and dispatcher.
• Build, grow, and manage the PM program as the foundation of the service business.
• Establish company-driven scheduling; prioritize work by location, skill, and urgency.
• Own daily WIP process; monitor aging, resolve stalled jobs, ensure complete/billed work orders.
• Own the service quote process from technician findings to customer follow-up with clear ownership.
• Partner with Parts Manager to align parts availability and handoffs to avoid delays.
• Identify training needs and tooling gaps; implement improvements.
• Track and report service performance metrics; align with 100-day plans with clear owners.

Skills

Team leadership

PM program

Scheduling

Dispatch

WIP management

Quoting process

Parts collaboration

Process improvement

Reporting metrics

Financial management

Customer experience

Safety and quality

Tools

Tinnacity

HubSpot

ERP systems

Microsoft 365

Job description

Henry North in northern Indiana seeks a Service Manager to lead the service operation across northern Indiana and southwest Michigan. You will build and run the processes that drive service growth (planned maintenance, scheduling, WIP management, and quoting) and develop a team of field and shop technicians, service advisors, and dispatch to clear expectations.

The role works closely with the General Manager and Parts to manage service metrics and grow service as a core part of the business,