Service Operations Leader — Parts, Warranty & Shop

Holt Co.; Irving (TX); Sur place; USD 85 000 - 120 000; Plein temps

Résumé du poste

Holt Crane & Equipment in Irving, TX seeks a Product Support Operations Manager to oversee service operations, drive productivity, and maintain safety and quality in a busy repair shop. The role emphasizes leadership, training, and adherence to company policies while supporting the parts and warranty departments.

The ideal candidate brings strong mechanical knowledge, extensive dealership experience, and a proven ability to coach teams and manage resources effectively to achieve Legendary

Qualifications

• High school/equivalent diploma required.
• Aerial lift and forklift certification required.
• 5–8 years of related experience preferred; minimum five years in a dealership and three years in management preferred.

Responsabilités

• Hires, develops, evaluates, and influences productivity and teamwork to ensure Legendary Customer Service.
• Model and promote values-based leadership to align with company mission and values.
• Select, manage, develop, and evaluate service personnel for high-quality workmanship in a repair/service shop.
• Communicate and monitor service department policies for consistency.
• Plan and assign work; enforce policies; recommend improvements in methods and procedures.

Connaissances

Leadership

People management

Safety compliance

Mechanical knowledge

Customer service

Training & development

Formation

High school diploma or trade school

Aerial lift and forklift certification

Outils

MS Office Suite

ERP/CRM software

Description du poste

Holt Crane & Equipment in Irving, TX seeks a Product Support Operations Manager to oversee service operations, drive productivity, and maintain safety and quality in a busy repair shop. The role emphasizes leadership, training, and adherence to company policies while supporting the parts and warranty departments.

The ideal candidate brings strong mechanical knowledge, extensive dealership experience, and a proven ability to coach teams and manage resources effectively to achieve Legendary