Shop Operations Lead - Service & Repairs

Kids for the Future; Lincoln (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

LOHR North America is seeking a Shop Supervisor to oversee the daily operations of the service shop, lead technicians, and ensure timely, high-quality repairs and refurbishments.

The role requires strong leadership, mechanical knowledge, and organizational skills to drive safe, efficient shop performance and foster teamwork and accountability. Full-time schedule is Monday–Friday with standard hours.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 3+ years of experience in a service writer, service advisor, or customer service role in a mechanical, automotive, or equipment environment
• Basic mechanical or technical knowledge of vehicles or heavy equipment.

Responsibilities

• Supervise daily activities of service technicians, assigning work orders and monitoring progress.
• Manage workflow scheduling to maximize efficiency and meet delivery deadlines.
• Prepare repair quotes and support customer approval to ensure timely project initiation.
• Oversee quality control of all repairs, refurbishments, and maintenance work.
• Maintain a clean, organized, and show-ready production floor.
• Collaborate with the parts department to secure timely availability of required materials and components.
• Monitor and manage shop inventory, tools, and equipment to ensure operational readiness.
• Maintain shop equipment by following operating instructions and coordinating repairs as needed.
• Provide training, coaching, and leadership support to technicians to promote skills development and job performance.
• Troubleshoot complex technical problems and support technicians with diagnosis and repair planning.
• Verify the completion and accuracy of service orders, documentation, and customer reports.
• Support warranty processes by validating repairs and assisting with required claim documentation.
• Participate in Health & Safety meetings and ensure compliance with company safety policies and applicable regulations.

Skills

Leadership

Mechanical knowledge

Scheduling

Education

Associate degree in Automotive Technology

Job description

LOHR North America is seeking a Shop Supervisor to oversee the daily operations of the service shop, lead technicians, and ensure timely, high-quality repairs and refurbishments.

The role requires strong leadership, mechanical knowledge, and organizational skills to drive safe, efficient shop performance and foster teamwork and accountability. Full-time schedule is Monday–Friday with standard hours.