Product Support Operations Lead for Service Excellence

HOLT Crane & Equipment; Irving (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

HOLT Crane & Equipment in Irving, TX is seeking a Product Support Operations Manager to lead the service area, set production goals, supervise and train staff, and ensure alignment with company goals. The role involves monitoring facilities, tools, and safety; optimizing service and parts operations; and contributing to warranty activities.

The position requires a strong mechanical background, knowledge of cranes and lifting equipment, and experience in a dealership or service environment.

Qualifications

• High school/equivalent diploma required.
• Aerial lift and forklift certification required.
• 5–8 years of related experience preferred.
• 5 years in a dealership and 3 years in management preferred.

Responsibilities

• Hires, develops, evaluates, and influences productive teamwork to ensure Legendary Customer Service.
• Models and reinforces Values Based Leadership tools, processes and alignment with mission.
• Plan, assign work, enforce policies and improve repair/service methods and procedures.
• Maintains the parts and warranty departments and overall service performance.
• Manages fleet, safety, and facility upkeep; ensures compliance with policies.

Skills

Mechanical background

Construction equipment knowledge

Reading parts catalogs/manuals/schems

MSHA/OSHA/DOT awareness

Quality control and documentation

Teamwork and communication

Decision making and cost awareness

Education

High school diploma or equivalent

Aerial lift certification

Forklift certification

Dealership experience

Management experience

Job description

HOLT Crane & Equipment in Irving, TX is seeking a Product Support Operations Manager to lead the service area, set production goals, supervise and train staff, and ensure alignment with company goals. The role involves monitoring facilities, tools, and safety; optimizing service and parts operations; and contributing to warranty activities.

The position requires a strong mechanical background, knowledge of cranes and lifting equipment, and experience in a dealership or service environment.