Service Operations Leader for Growth & Excellence

AB Graphic International; Elgin (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Health, dental and vision insurance

Life Insurance

Long term disability 401k with match

20 days paid vacation

FSA

Job summary

AB Graphic International in Elgin, IL is seeking a Service Manager to lead the service team, oversee daily operations, ensure efficient scheduling, and maintain strong customer relationships.

You will drive improvements, manage KPIs, and ensure safety and quality across service activities, collaborating with Engineering, Production, Sales, and Software Controls to grow the business. A Dynamics familiar background is preferred.

Qualifications

• Leadership experience in service environments
• Ability to manage multiple tasks and teams
• Strong customer relations and problem-solving skills
• Familiarity with safety, quality, and documentation standards

Responsibilities

• Lead and develop the service team including technicians and administrators.
• Manage scheduling, dispatching, and field service activities.
• Oversee customer relationships and resolve escalations.
• Drive continuous improvement through process optimization and KPI tracking.
• Ensure safety, quality, and compliance in all service activities.

Skills

Critical thinking

Computer literacy

Driving license

Lifting 55 lbs

Communication

Mechanical aptitude

Electrical aptitude

Dynamics familiarity

GED or High School Diploma

Education

High school diploma or GED

Tools

Microsoft Dynamics

Job description

AB Graphic International in Elgin, IL is seeking a Service Manager to lead the service team, oversee daily operations, ensure efficient scheduling, and maintain strong customer relationships.

You will drive improvements, manage KPIs, and ensure safety and quality across service activities, collaborating with Engineering, Production, Sales, and Software Controls to grow the business. A Dynamics familiar background is preferred.