Service Operations Leader for Forklifts

Wiese Usa Inc; Overland (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Wiese USA is a leading provider of material handling equipment, offering comprehensive service support and a strong customer-focused culture. The Service Manager will lead a skilled team to keep customer equipment productive and operations running smoothly.

You will drive performance, manage budgets, and optimize service delivery while maintaining safety standards and building lasting client relationships in a fast-paced environment.

Qualifications

• 5+ years of experience in service operations, in a leadership position.
• Strong technical knowledge of forklifts or similar equipment preferred.
• Proven leadership, coaching, and team management skills.
• Excellent customer service and relationship management abilities.
• Strong organizational and problem-solving skills.
• Proficiency with service management software and Microsoft Office.
• Familiarity with OSHA safety regulations.

Responsibilities

• Recruit, train, schedule, and supervise service technicians and support staff to ensure high productivity and professional development.
• Manage daily service department operations, including dispatching, scheduling, and work order management.
• Build and maintain strong relationships with customers by ensuring timely service, clear communication, and effective problem resolution.
• Monitor technician performance, track KPIs, and implement process improvements to increase efficiency and service quality.
• Enforce company safety policies and ensure compliance with OSHA and company standards.
• Manage service department budgets, control costs, review billing accuracy, and help drive service revenue growth.
• Work closely with parts and operations teams to ensure availability of necessary components for repairs and maintenance.
• Identify opportunities to improve processes, reduce downtime for customers, and enhance overall service delivery.

Skills

Team Leadership

Customer Relationship Management

KPI Tracking

Problem Solving

Communication

Microsoft Office

Service Management Software

Forklift Knowledge

Tools

Service Management Software

Microsoft Office

Job description

Wiese USA is a leading provider of material handling equipment, offering comprehensive service support and a strong customer-focused culture. The Service Manager will lead a skilled team to keep customer equipment productive and operations running smoothly.

You will drive performance, manage budgets, and optimize service delivery while maintaining safety standards and building lasting client relationships in a fast-paced environment.