Service Operations Manager

Socket.dev; Imperial (CA); On-site; USD 85,000 - 115,000; Full time

Job summary

RDO Equipment Co. is seeking a Service Operations Manager to lead service teams in Imperial and Indio, California. You’ll drive day-to-day operations, strengthen customer relationships, and implement systems to improve efficiency and profitability across the service department.

The role emphasizes leadership, accountability, and making a tangible impact within a values-driven organization. You’ll collaborate across teams to ensure safe, high‑quality service for agricultural customers and dealers.

Qualifications

• Leadership experience in guiding leaders and teams.
• Commitment to delivering a strong customer experience.
• Comfort using computers and systems; quick learner of new tools.
• Familiarity with our industry is a plus and willingness to learn.
• Must have valid work authorization to work in the U.S. without sponsorship.

Responsibilities

• Oversee all service department operations for efficiency and profitability.
• Coach Service Managers to drive performance and growth.
• Ensure scheduling, work orders, and tools meet workflow and financial goals.
• Proactively meet with customers to ensure satisfaction and build trust.
• Lead safety efforts and foster an accountable culture aligned with values.
• For a complete list of duties, view the full job description here.

Skills

Leadership experience

Customer-focused mindset

Tech-savvy

Industry experience

Work authorization in US

Job description

At RDO Equipment Co., strong leadership keeps our service operations running at their best. As a Service Operations Manager, you’ll lead high performing service teams in Indo and Imperial, strengthen customer relationships, and drive the systems and processes behind day-to-day success. If you’re energized by leadership, accountability, and making a real impact, this role puts you right at the center of it.

What’s In It For You:

• $85000 - $115000
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall - they're how we work, grow, and lead. Click here to learn more.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

The Southwestern U.S. is full of agricultural farms and fields. Join this community of vital producers when you join the RDO Equipment Co. Imperial and Indio teams. In Imperial and Indio, premier stores within our Southwest Agriculture division, you'll work with machinery and parts produced by John Deere. The farmers and customers in this area produce an array of crops. RDO's support and expertise in Imperial keep them efficient and successful year-round. Ready to make your mark?

What You Will Do:

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Develop leaders: Coach and support Service Managers to drive performance and growth.
• Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
• Strengthen customer relationships: Proactively meet with customers to ensure satisfaction, build trust, and support business growth.
• Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Leadership experience: Comfort leading leaders, supporting teams, and holding people accountable.
• Customer-focused mindset: A commitment to delivering a strong customer experience and building trusted relationships.
• Tech-savvy: Confidence using computers and systems, with the ability to learn new tools quickly.
• Industry experience: Familiarity with our industry is a plus but not required—we’ll support your learning.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You’ll Love It Here:

• Renovated shop: The Imperial service shop was recently renovated to better support our technicians and customers.
• Team member recognition: Celebrating team member achievement is common here.
• Diverse customer base: Farmers depend on the Imperial and Indo teams all year.
• Community involvement: Supporting the community is important to these teams, you’ll have the opportunity to do this.