Service Operations Leader: Drive Efficiency & Growth

ZT Automotive Group; Alvin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Ron Carter Automotive is seeking a driven Service Manager to lead all daily service department operations, including advisors, technicians, dispatch, and warranty administration. The role focuses on building a productive, customer-focused operation while developing staff and driving profitability.

The ideal candidate is a hands-on, operational leader who coaches technicians, supports advisors, solves problems, and creates processes that drive results.

Qualifications

• Minimum of five years of automotive dealership service experience.
• Proven ability to increase technician productivity and overall shop performance.
• Strong understanding of dealership service operations, dispatching, workflow management, and repair order processes.
• Strong automotive technical knowledge and diagnostic understanding.
• Demonstrated success developing technicians, service advisors, and support personnel.
• Ability to analyze operational and financial performance metrics and translate findings into action.
• Excellent leadership, communication, coaching, and problem-solving skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Proficiency with dealership management systems and service technology platforms.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Lead daily service department operations and oversee the shop workflow.
• Monitor production to ensure work progresses efficiently.
• Maximize technician productivity and shop capacity.
• Identify bottlenecks and implement workflow improvements.
• Improve repair order flow, dispatching practices, and stall utilization.
• Ensure work is performed correctly, on time, and to quality standards.
• Maintain accountability for productivity and performance expectations.
• Provide coaching and development for staff; handle coaching sessions and evaluations.
• Ensure proper scheduling and workload distribution across the department.
• Evaluate staffing needs and support growth and performance.

Skills

Leadership

Communication

Problem solving

Coaching

Team development

Operational discipline

Job description

Ron Carter Automotive is seeking a driven Service Manager to lead all daily service department operations, including advisors, technicians, dispatch, and warranty administration. The role focuses on building a productive, customer-focused operation while developing staff and driving profitability.

The ideal candidate is a hands-on, operational leader who coaches technicians, supports advisors, solves problems, and creates processes that drive results.