Automotive Service Manager: Lead Ops, Grow Revenue

Warren Henry Automotive Group; Florida; On-site; USD 90,000 - 125,000; Full time

Job summary

Warren Henry Automotive Group seeks a Service Manager to maximize efficiency, revenue and productivity within the service department. The role directs departmental goals, leads a technical team and ensures adherence to SOPs and policies.

Responsibilities include monitoring financials, recalls, warranties, and customer satisfaction while promoting services, parts and accessories. Strong automotive knowledge and ADP experience are essential.

Qualifications

• Must have strong automotive knowledge.
• Experience with ADP payroll system.
• Proven leadership in high-volume service operations.
• 5+ years automotive service management experience.
• Ability to adapt in a dynamic environment.
• Commitment to ethical business practices.
• Knowledge of federal/state/local regulations affecting service operations.

Responsibilities

• Plan and direct departmental goals aligned with company vision.
• Improve service department productivity via SOPs and policies.
• Promote sale of services, parts and accessories.
• Lead and manage a technical team, monitor efficiency.
• Ensure compliance with cash handling, safety, and regulations.
• Monitor service financial statements and WIP.
• Maintain pricing and MPI; manage recalls and warranties.
• Oversee training and certification to support objectives.
• Collaborate with HR on hiring, performance, and discipline.

Skills

Leadership

Innovative

Motivation

Technical aptitude

Time management

Analytical skills

Customer oriented

Goal oriented

Judgment

Problem solving

Tools

ADP experience

Job description

Warren Henry Automotive Group seeks a Service Manager to maximize efficiency, revenue and productivity within the service department. The role directs departmental goals, leads a technical team and ensures adherence to SOPs and policies.

Responsibilities include monitoring financials, recalls, warranties, and customer satisfaction while promoting services, parts and accessories. Strong automotive knowledge and ADP experience are essential.