Operations Manager

Jobot; Chicopee (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobot is seeking a Service Manager for Commercial Door & Dock Services in Chicopee, MA. You will lead and coach a team of service technicians, dispatch calls, and own customer issues from start to resolution while aligning with safety standards.

You’ll drive performance, labor KPIs, and inter-team coordination with parts, sales, and installation to ensure seamless service delivery and customer satisfaction in a fast-growing, people-first culture.

Qualifications

• Proven experience managing a service team.
• Strong knowledge of dock/door equipment and related systems.
• Excellent leadership and communication skills.

Responsibilities

• Lead, coach, and support service technicians to perform safe, high-quality work.
• Schedule and dispatch service calls for dock equipment and related systems.
• Act as the main point of contact for service-related customer issues and escalations.
• Ensure technicians have tools, training, and information needed to succeed.
• Monitor progress, labor hours, and KPIs to keep operations on track.
• Coordinate with parts, sales, and installation teams for seamless service delivery.
• Promote safety culture and OSHA/compliance.
• Conduct performance reviews and ongoing technician development.
• Step in to solve problems personally when plans derail.

Skills

Leadership

Team management

Dispatching

Customer service

Job description

Job details:

Service Manager — Commercial Door & Dock Services / Be the heartbeat of the service department

Salary: $85,000 - $110,000 per year

A bit about us

The Service Manager is the heartbeat of the department — if you love leading a team, solving problems, and being trusted to run things your way, this is your seat. We keep warehouses moving, trucks loading, and businesses running safely — and we have a good time doing it. We're a fast-growing overhead dock and door company that takes pride in doing quality work, supporting our technicians, and treating customers like partners.

The salary range above doesn't include additional compensation perks.

Why join us

• A team-first culture where your voice matters, with leadership that trusts you to run your department.
• Competitive pay and benefits, with real opportunities for growth as the company expands.
• A workplace that values hard work, humor, and mutual respect — no two days are the same.
• You'll be the go‑to problem‑solver, not just a scheduler — real ownership over how your department runs.
• Direct visibility with leadership — your input on process and team decisions actually gets heard.

Job Details

A Day in This Role
You start by reviewing the dispatch board and making sure today's jobs are matched to the right techs. Mid-morning, a tech calls in from the field with a tricky gate repair — you talk them through it and decide whether it needs a second set of hands. A customer escalation lands on your desk before lunch; you handle it personally and it's resolved by early afternoon. You spend the rest of the day reviewing labor hours and KPIs, coordinating with the parts team on a delayed order, and wrapping up with a quick training session for a newer technician.

The Role

• Lead, coach, and support service technicians to perform safe, efficient, high‑quality work.
• Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.
• Act as the main point of contact for service‑related customer issues and escalations.
• Ensure technicians have the tools, training, and information needed to succeed.
• Monitor job progress, labor hours, and service KPIs to keep operations on track.
• Coordinate with parts, sales, and installation teams to ensure seamless service delivery.
• Promote a strong safety culture and ensure OSHA and company compliance.
• Conduct performance reviews, training, and ongoing technician development.
• Jump in and solve problems personally when things don't go as planned — because they won't always.

What You Bring — Must‑Haves

• Proven experience managing a service team (dock & door, industrial equipment, construction, or similar trades preferred).
• Strong knowledge of overhead doors, dock levelers, dock seals/shelters, gates, or related mechanical systems.
• Excellent leadership and communication skills — you know how to motivate people and hold them accountable.
• Valid driver's license with a clean driving record.

What You Bring — Nice‑to‑Haves

• NetSuite or similar ERP/FSM system experience.
• Formal safety training or OSHA certification.
• Prior experience coordinating cross‑functionally with sales and installation teams.

Career Path

Strong Service Managers are frequently the first internal look when a Branch Manager opening comes up — this role is a proven stepping stone toward full P&L ownership as the company continues to grow.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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