Service Operations Leader

Equipment Depot, Inc.; Santa Fe Springs (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Equipment Depot, Inc. is seeking a Service Operations Manager to lead the day-to-day service operations at the local level, guiding a team of technicians and support staff to deliver a customer-focused experience.

You will drive changes to ensure consistent service across locations, improve skills, and meet KPI targets for efficiency and customer satisfaction. Strong leadership and communication are essential to success.

Qualifications

• High school diploma required; college education or equivalent experience preferred.
• At least 2 years of proven hands-on management experience.
• Basic computer skills with MS Word and Excel.
• Strong organizational, communication, and conflict-resolution skills.
• Ability to facilitate change and train staff.

Responsibilities

• Manage day-to-day service operations at local level and lead the service team.
• Ensure KPIs for efficiency, productivity, and customer satisfaction are met.
• Develop short- and long-term strategic plans with Operations Manager.
• Oversee performance reviews and wage administration.
• Recruit and develop service staff and support change initiatives.
• Address customer requests and complaints promptly and professionally.
• Promote Equipment Depot vision within the team and maintain professional image.

Skills

Leadership

Problem solving

Time management

Industrial equipment basics

Team leadership

Financial literacy

People leadership

Remote team management

Cross-functional communication

Education

High school diploma

College education preferred

Tools

MS Word

MS Excel

Job description

Equipment Depot, Inc. is seeking a Service Operations Manager to lead the day-to-day service operations at the local level, guiding a team of technicians and support staff to deliver a customer-focused experience.

You will drive changes to ensure consistent service across locations, improve skills, and meet KPI targets for efficiency and customer satisfaction. Strong leadership and communication are essential to success.