Service Operations Lead | Customer Experience Champion

Equipment Depot, Inc.; Portland (OR); On-site; USD 65,000 - 90,000; Full time

Job summary

Equipment Depot, Inc. is seeking a working supervisor to coordinate the day-to-day service business at the local level. You will lead a service team, ensure a positive customer experience across our service and rental departments, and work with the Operations Manager to meet KPI-driven objectives.

Focus on consistent execution of Equipment Depot’s processes and procedures, performance reviews, recruiting, and developing the service team to drive efficiency and customer satisfaction.

Qualifications

• Minimum high school diploma or GED.
• Prefer at least 2 years service experience.
• Basic knowledge and ability with Microsoft Office products.

Responsibilities

• Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations.
• Ensures that service KPIs (relating to efficiency, productivity, and customer satisfaction) are consistently met.
• Assists the Operations Manager in handling disciplinary issues involving personnel if/when they occur.
• Works with his/her Operations Manager to implement short- and long-term strategic plans, objectives and goals for his/her location.
• Handles customer requests in a prompt and professional manner.
• Assists the Operations Manager in handling customer concerns and complaints.
• Completes performance reviews as/when required for everyone within his/her organization.
• Assists in the recruiting and development of his/her service team.

Skills

Education

Experience

Computer Skills

Education

High school diploma or GED

Job description

Equipment Depot, Inc. is seeking a working supervisor to coordinate the day-to-day service business at the local level. You will lead a service team, ensure a positive customer experience across our service and rental departments, and work with the Operations Manager to meet KPI-driven objectives.

Focus on consistent execution of Equipment Depot’s processes and procedures, performance reviews, recruiting, and developing the service team to drive efficiency and customer satisfaction.