Service Operations Lead — Customer Experience & KPIs

Paycom - ATS; Portland (OR); On-site; USD 60,000 - 90,000; Full time

Job summary

Equipment Depot in Portland, OR is seeking a Service Operations Supervisor to coordinate day-to-day service activities and lead the techs and service support team. The role emphasizes implementing company-wide processes to achieve KPI goals and provide a hassle-free customer experience.

Candidates should have a high school diploma or GED, at least 2 years of service experience, and basic Microsoft Office skills. This role is on-site with opportunities to drive improvements across the location.

Qualifications

• Education: Minimum high school diploma or GED.
• Experience: Prefer at least 2 years service experience.
• Computer Skills: Basic knowledge and ability with Microsoft Office products.

Responsibilities

• Coordinate day-to-day service operations and supervise techs and service support.
• Lead with urgency to exceed customer expectations and meet KPI targets.
• Assist Operations Manager in short- and long-term planning for the location.
• Handle customer requests and resolve concerns promptly and professionally.
• Perform periodic performance reviews and help develop service staff.
• Support recruiting and development of the service team.

Skills

Leadership

Communication

Customer service

Team player

Attention to detail

Multitasking

Organizational skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Equipment Depot in Portland, OR is seeking a Service Operations Supervisor to coordinate day-to-day service activities and lead the techs and service support team. The role emphasizes implementing company-wide processes to achieve KPI goals and provide a hassle-free customer experience.

Candidates should have a high school diploma or GED, at least 2 years of service experience, and basic Microsoft Office skills. This role is on-site with opportunities to drive improvements across the location.