Service Operations Leader

HOLT Group; San Antonio (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

HOLT Group in San Antonio, TX, seeks a Service Manager to lead the service department, drive operational excellence, and maximize customer and employee satisfaction. The role requires hiring, coaching, and developing staff, overseeing daily shop operations, and ensuring safety, quality, and documentation standards while collaborating with parts and sales teams to deliver Legendary Customer Service.

The ideal candidate will manage service operations, KPIs, and workflow, maintain strong customer

Qualifications

• Experience in dealership or automotive service settings preferred.
• Strong leadership and team-building abilities.
• Ability to develop and manage service operations and KPIs.

Responsibilities

• Lead daily operations of the service department and motivate staff.
• Develop routines for meetings and pulse checks; ensure quality and documentation.
• Manage parts coordination, pricing, and warranty parts procedures.
• Build and maintain customer relationships to meet current and future needs.
• Drive service sales by communicating the portfolio to customers.

Skills

Business acumen

People management

Products & services

Resource management

Safety

Information technology

Education

High school diploma or equivalent

Bachelor’s degree in business/management/technical or related field

Commercial Driver's License (CDL)

Job description

HOLT Group in San Antonio, TX, seeks a Service Manager to lead the service department, drive operational excellence, and maximize customer and employee satisfaction. The role requires hiring, coaching, and developing staff, overseeing daily shop operations, and ensuring safety, quality, and documentation standards while collaborating with parts and sales teams to deliver Legendary Customer Service.

The ideal candidate will manage service operations, KPIs, and workflow, maintain strong customer