Service Operations Leader

Equipment Depot, Inc.; Louisville (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Equipment Depot, Inc. in Louisville, KY is seeking a skilled Service Operations Manager to oversee day-to-day activities at the local level.

You will lead a service support team and technicians, build a high-performing, customer-focused group, and ensure a single, consistent approach across locations. You will collaborate with the Operations Manager to set short- and long-term plans, manage performance reviews, wage administration, and training, while driving improvements in efficiency and

Qualifications

• Minimum high school diploma or equivalent.
• 2+ years of hands-on management in field service.
• Experience leading a service team preferred.
• Familiarity with budgeting and forecasting is a plus.

Responsibilities

• Lead day-to-day service operations and support teams.
• Hire, train, and motivate a high-performing team.
• Ensure KPI targets for efficiency, productivity, and customer satisfaction.
• Collaborate with Operations Manager on strategic plans.
• Handle customer requests and escalations promptly.
• Administer wage and performance reviews.

Skills

Leadership

Communication

Team building

Conflict resolution

Time management

Change management

Financial literacy

Education

High school diploma

Tools

Microsoft Office

Job description

Equipment Depot, Inc. in Louisville, KY is seeking a skilled Service Operations Manager to oversee day-to-day activities at the local level.

You will lead a service support team and technicians, build a high-performing, customer-focused group, and ensure a single, consistent approach across locations. You will collaborate with the Operations Manager to set short- and long-term plans, manage performance reviews, wage administration, and training, while driving improvements in efficiency and