High-Impact Service Operations Leader

Paycom; Louisville (KY); On-site; USD 70,000 - 90,000; Full time

Job summary

Equipment Depot is seeking a local service operations manager to oversee day-to-day activities and lead a high-performing team of technicians and support staff. You will drive standardized processes and coordinate with the Operations Manager on strategic plans for each location.

You will manage performance reviews, handle disciplinary issues when needed, and ensure customer expectations are met with urgency and professionalism. Strong leadership and communication are essential.

Qualifications

• Experience leading a service team or operations group.
• Proven ability to improve productivity and customer satisfaction.
• Ability to develop and implement strategic plans for locations.

Responsibilities

• Direct day-to-day service operations at local level.
• Assemble and lead a high-performing, customer-focused team.
• Drive changes to standardize business practices across locations.
• Monitor KPIs related to efficiency, productivity, and customer satisfaction.
• Oversee recruiting, development, and performance reviews.

Skills

Leadership

Customer service

Conflict resolution

Time management

Communication

Education

High School Diploma

Tools

MS Office

Job description

Equipment Depot is seeking a local service operations manager to oversee day-to-day activities and lead a high-performing team of technicians and support staff. You will drive standardized processes and coordinate with the Operations Manager on strategic plans for each location.

You will manage performance reviews, handle disciplinary issues when needed, and ensure customer expectations are met with urgency and professionalism. Strong leadership and communication are essential.