Service Dept Lead: Drive Sales & Customer Delight

Virginia Tire & Auto; Ashburn (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid vacation & holidays

Tire & auto repair discounts

Gym membership reimbursement

Dental & vision insurance

Life & short-term disability insurance

401(k) with company match

Predictable schedules

Energetic shops

Professional work environment

Job summary

Virginia Tire & Auto is seeking a Service Manager to oversee the service department, maximizing store sales and ensuring an excellent customer experience. The role centers on hands-on management at the front counter while guiding the team to efficient workflows.

You will drive profitability by reviewing reports, identifying opportunities, and onboarding a high-performing team. A strong emphasis is placed on employee development and maintaining top-tier facilities.

Qualifications

• 8+ years of retail management experience preferably in the automotive industry.
• Strong knowledge of vehicle systems.
• Ability to lead and manage in a fast-paced, multi-tasking retail environment with a smile and a positive attitude.
• Strong customer service skill and interpersonal/ communication skills.
• Problem-solving ability and analytical skills.
• A professional personal appearance.
• Proficiency in MS Office and ability to learn our internal software applications.
• Have and maintain a valid driver’s license.
• Virginia Tire & Auto has a strong commitment to our people, providing extensive training, a healthy culture, and opportunities for growth.

Responsibilities

• Lead the service department to ensure store sales are maximized and customers have an excellent in-store experience, spending the majority of your time on the front counter as a hands-on manager on the sales floor.
• Ensure production workflow is efficient and optimized.
• Drive sales and profitability by reviewing reports and utilizing available information tools to identify issues and areas of opportunity and execute solutions.
• Select and onboard a highly effective team of individuals.
• Create meaningful employee experiences by developing talent and opening doors for career growth.
• Communicate effectively with employees by actively overseeing in the flow of information to employees, including store goals, sales programs or company communications.
• Maintain our best in class automotive repair facilities in a manner that evidences pride and care

Skills

Retail management

Customer service

Team leadership

Problem solving

Tools

MS Office

Job description

Virginia Tire & Auto is seeking a Service Manager to oversee the service department, maximizing store sales and ensuring an excellent customer experience. The role centers on hands-on management at the front counter while guiding the team to efficient workflows.

You will drive profitability by reviewing reports, identifying opportunities, and onboarding a high-performing team. A strong emphasis is placed on employee development and maintaining top-tier facilities.