Service Operations Leader

Siemens Healthcare

Dal (KY)

On-site

USD 110,000 - 170,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Siemens Healthcare is seeking a Service Operations Manager to lead post-sales service delivery for our healthcare customers, ensuring high quality repairs, maintenance, and upgrades. You will coordinate with local Sales, Installation, Product Support, and Manufacturing to deliver exceptional service, manage budgets, and drive continuous improvements.

A Bachelor’s degree and five years of related experience, including supervisory experience, are required.

Qualifications

Bachelor's Degree or equivalent; 5 years of related experience.
One year of management or supervisory experience.
Ability and confidence to lead people; effective interpersonal skills.
Fluency in the local language and in English, written and spoken.

Responsibilities

Implements and adheres to service operations strategies, policies, processes for the assigned unit.
Directs coordination of technical and administrative support for repair, maintenance, and upgrades to maximize customer satisfaction and financial results.
Provides direction for delivery of pre- and post-sales services and support to customers.
Resolves customer concerns and develops a customer contact strategy.
Ensures records and systems are maintained and reports generated.
Schedules personnel responding to critical situations.
Analyses operational processes and training needs to improve service delivery and value for customers.
Manages a profit and loss center.