Healthcare Service Operations Lead

Siemens Healthineers in; Dallas (TX); Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

Siemens Healthineers AG in Dallas, TX seeks a Service Operations Manager to oversee technical and administrative support, repairs, and maintenance for customers. You will lead cross-functional teams, manage service budgets, monitor performance, and coordinate with sales, installation, and product support to maximize customer satisfaction and achieve financial objectives.

The role requires a bachelor’s degree and 5 years of related experience, with at least 1 year of management; fluency in

Qualifications

• Bachelor’s Degree or equivalent and 5 years of related experience.
• One year of management experience or supervisory equivalent.
• Fluency in the local language and in English, both written and spoken.

Responsabilités

• Directs coordination of technical and administrative support activities including repair, maintenance, and upgrades to provide high service levels.
• Manages delivery of pre- and post-sales services and support to customers.
• Establish service budgets and monitor financial performance to meet revenue objectives.
• Maintain records and systems for service visits, problems and parts used.
• Develop customer contact strategy and improve service delivery together with other departments.
• Oversee vendor credentialing and field access requirements for client sites.

Connaissances

Leadership

Interpersonal skills

English fluency

People management

Formation

Bachelor’s Degree or equivalent

Outils

Workday

ERP system

Microsoft Word

Excel

PowerPoint

Description du poste

Siemens Healthineers AG in Dallas, TX seeks a Service Operations Manager to oversee technical and administrative support, repairs, and maintenance for customers. You will lead cross-functional teams, manage service budgets, monitor performance, and coordinate with sales, installation, and product support to maximize customer satisfaction and achieve financial objectives.

The role requires a bachelor’s degree and 5 years of related experience, with at least 1 year of management; fluency in