Service Operations Manager

Heritage Tractor Inc.; Mendota (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading agricultural equipment company is seeking a Service Manager in Mendota, Illinois, to lead service technicians and manage customer experiences. The role involves coordinating work orders, scheduling, and maintaining effective communication with customers. Ideal candidates should have a high school diploma, basic accounting knowledge, and proficiency in office applications. This position ensures productivity and customer satisfaction while maintaining a positive workplace atmosphere.

Qualifications

• Basic knowledge of accounting practices is essential.
• Ability to effectively use Microsoft Office and John Deere applications is needed.
• Physical requirements include lifting at least 10 lbs.

Responsibilities

• Keep the pipeline filled with work and manage customer experience to exceed benchmarks.
• Supervise technicians and ensure an excellent customer experience.
• Coordinate activities and cooperate with other departments.

Skills

Basic knowledge of accounting practices

Ability to use standard John Deere applications

Microsoft Office

Knowledge of office procedures

General understanding of mechanical/technical terms

Ability to lift at least 10 lbs.

Education

High School diploma or equivalent experience

Job description

A leading agricultural equipment company is seeking a Service Manager in Mendota, Illinois, to lead service technicians and manage customer experiences. The role involves coordinating work orders, scheduling, and maintaining effective communication with customers. Ideal candidates should have a high school diploma, basic accounting knowledge, and proficiency in office applications. This position ensures productivity and customer satisfaction while maintaining a positive workplace atmosphere.