Service Operations Lead

Ditch Witch Midwest; West Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Ditch Witch Midwest is seeking an Assistant Service Manager to help oversee daily Service Department operations in Illinois. You will focus on efficiency, customer satisfaction, team leadership, and financial performance, coordinating across departments to meet service-related needs.

The role emphasizes staff development, scheduling optimization, and safe, customer-centric service delivery, with opportunities to upsell and improve service processes.

Qualifications

• 3+ years of experience in service or mechanical roles.
• Prior leadership or supervisory experience is preferred.
• Authorized to work in the United States.

Responsibilities

• Assist in training and coaching Service Technicians and service staff.
• Support the execution of regular service team meetings to promote alignment and growth.
• Act as a liaison between customers and service personnel to ensure clear communication and high satisfaction.
• Help monitor service department profitability through effective scheduling and job costing.
• Promote and uphold safety procedures in all service-related tasks.

Skills

Leadership

Staff training

Customer service

Budget awareness

Tools

Windows OS

Service/inventory software

Job description

Ditch Witch Midwest is seeking an Assistant Service Manager to help oversee daily Service Department operations in Illinois. You will focus on efficiency, customer satisfaction, team leadership, and financial performance, coordinating across departments to meet service-related needs.

The role emphasizes staff development, scheduling optimization, and safe, customer-centric service delivery, with opportunities to upsell and improve service processes.