Dynamic Service & Parts Lead, North America

Boschung America; Addison (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Opportunities for professional development

Collaborative team environment

Job summary

A machinery manufacturing leader is looking for an Assistant Service Manager based in Illinois. This full-time entry-level position involves supporting the Service & Parts Department by resolving customer issues, managing warehouse inventory, and processing orders. The ideal candidate should be detail-oriented, possess strong communication skills, and be ready to learn inventory management software. Opportunities for professional development are provided, alongside competitive compensation and a supportive team environment.

Qualifications

• Experience in customer service, parts management, logistics, or service operations.
• Proficiency with inventory or ERP software (or willingness to learn).
• Excellent verbal and written communication skills.

Responsibilities

• Serve as a point of contact for parts and service inquiries.
• Research customer issues by reviewing technical documentation and service records.
• Maintain accurate stock levels of parts and consumables in the warehouse.
• Ensure proper storage, labeling, and organization of parts.

Skills

Customer service experience

Parts management

Strong communication skills

Basic mechanical aptitude

Organizational skills

Tools

ERP software

Job description

A machinery manufacturing leader is looking for an Assistant Service Manager based in Illinois. This full-time entry-level position involves supporting the Service & Parts Department by resolving customer issues, managing warehouse inventory, and processing orders. The ideal candidate should be detail-oriented, possess strong communication skills, and be ready to learn inventory management software. Opportunities for professional development are provided, alongside competitive compensation and a supportive team environment.