Service Operations Lead – Nashville MSS

Mobile Communications America; Chattanooga (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Holiday Pay

Education Incentives

Job summary

Mobile Communications America (MCA) is seeking an experienced Service Manager I to oversee the Nashville, TN area service operations within our MSS division. The role focuses on managing day-to-day activities, handling customer interactions, and tracking performance to ensure high customer satisfaction.

Ideal candidates have a Bachelor's degree in business administration or related field and 3–5 years of service management experience, with strong leadership and communication skills.

Qualifications

• Bachelor's degree preferred
• 3-5 years of experience in service management
• Strong communication and leadership skills
• Proficiency in service management software and Microsoft Office

Responsibilities

• Manage Service Operations: Oversee the daily operations of the service department to ensure efficient and effective handling of service requests, meeting KPIs and SLAs.
• Customer Relations: Build and maintain strong relationships with clients to enhance customer satisfaction.
• Troubleshooting and Problem Resolution: Handle escalated service issues and resolve promptly.
• Performance Monitoring: Monitor service performance metrics and prepare basic reports to track trends and identify areas for improvement.
• Collaboration: Coordinate with sales and technical support to ensure a seamless customer experience.

Skills

Leadership

Customer relations

Communication

Problem solving

Team management

Education

Bachelor's degree in business administration or related field

Tools

Service management software

Microsoft Office Suite

Job description

Mobile Communications America (MCA) is seeking an experienced Service Manager I to oversee the Nashville, TN area service operations within our MSS division. The role focuses on managing day-to-day activities, handling customer interactions, and tracking performance to ensure high customer satisfaction.

Ideal candidates have a Bachelor's degree in business administration or related field and 3–5 years of service management experience, with strong leadership and communication skills.