Branch Service Operations Lead

Acts Fleet Maintenance; Nashville (TN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Acts Fleet Maintenance is seeking an Assistant Service Manager in Nashville to support branch operations and customer service, focusing on service writing, parts coordination, and clear communication among customers, technicians, and leadership.

The role requires organizing work, tracking service needs, and delivering timely, accurate updates. Prior experience in service writing or parts is valuable, with a willingness to learn fleet maintenance processes and develop leadership skills.

Qualifications

• Strong communication, organization, and customer service skills.
• Ability to manage multiple priorities and maintain attention to detail.
• Experience in service writing, parts, automotive, fleet, or transportation preferred.
• Experience coordinating schedules, work orders, inventory, or customer relationships beneficial.
• Dependable, adaptable, and motivated to learn new systems and processes.
• Previous leadership, operations, or management experience a plus.
• College experience or a bachelor's degree is preferred.

Responsibilities

• Coordinate daily service workflow, schedules, and work orders.
• Gather customer concerns and service details, and communicate them clearly to technicians.
• Provide customers with updates on service progress, timelines, and parts needs.
• Assist with identifying, sourcing, tracking, and organizing parts for service work.
• Help maintain accurate service and parts records using branch systems.
• Support efficient operations and consistent service quality.
• Build positive customer relationships through responsive, professional communication.
• Assist branch leadership with planning, organization, and problem-solving.

Skills

Communication

Organization

Customer service

Education

Bachelor's degree

Job description

Acts Fleet Maintenance is seeking an Assistant Service Manager in Nashville to support branch operations and customer service, focusing on service writing, parts coordination, and clear communication among customers, technicians, and leadership.

The role requires organizing work, tracking service needs, and delivering timely, accurate updates. Prior experience in service writing or parts is valuable, with a willingness to learn fleet maintenance processes and develop leadership skills.