Service Operations Lead: Growth & Team Development

MTI Distributing, Inc.; Brooklyn Center (MN); Sur place; USD 105 000 - 135 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Medical, Dental & Vision Insurance

Life Insurance

401(k) Retirement Plan

Profit Sharing Program

Health Savings Account (HSA)

Paid Time Off (PTO)

Tuition Reimbursement

Wellness Programs

Growth and Leadership Development

Résumé du poste

MTI Distributing, Inc. in Minnesota seeks an experienced Service Manager to lead our Service Technician team and drive operational excellence, productivity, customer satisfaction, and profitability.

You will be the primary leader for service operations, ensuring technicians have the training, tools, and support needed for high-quality repairs and outstanding service. The role emphasizes leadership, coaching, and strategic oversight of daily service activities, with a focus on safety, continuous

Qualifications

• Associate or technical degree, or equivalent experience.
• 5+ years of technician experience in turf, agricultural, construction, automotive, heavy equipment, or related industries.
• Previous leadership or supervisory experience preferred.
• Strong background in equipment diagnostics, repair, and service operations.
• Experience improving technician productivity and operational performance.

Responsabilités

• Lead, coach, mentor, and develop Service Technicians.
• Oversee daily service department operations and technician workflow.
• Drive productivity, efficiency, labor recovery, and profitability goals.
• Monitor work order quality, accuracy, and completion timelines.
• Provide technical guidance and troubleshooting support for complex equipment repairs.
• Ensure repairs meet MTI quality standards and first-time fix goals.
• Collaborate with Service Advisors and customers to ensure a positive service experience.
• Support department revenue, labor performance, and business objectives.

Connaissances

Leadership & dev

Coaching

Troubleshooting

Diagnostics

Service operations mgmt

ERP & service software

Communication & problem solving

Customer focus

Formation

Associate degree

Technical degree

Equivalent experience

Outils

Service software

ERP systems

Reporting tools

Description du poste

MTI Distributing, Inc. in Minnesota seeks an experienced Service Manager to lead our Service Technician team and drive operational excellence, productivity, customer satisfaction, and profitability.

You will be the primary leader for service operations, ensuring technicians have the training, tools, and support needed for high-quality repairs and outstanding service. The role emphasizes leadership, coaching, and strategic oversight of daily service activities, with a focus on safety, continuous