Service Operations Lead

Medley Material Handling Company; Town of Texas (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Medley Material Handling Company in Wisconsin seeks a Service Lead to oversee the service department's daily workflow, coordinate technicians, and manage work orders for timely customer responses.

You will monitor calls, ensure proper scheduling, maintain safety standards, and collaborate with the parts department to ensure timely repairs. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• Knowledge of the local area and business environment.
• Strong computer skills and familiarity with Microsoft Office.
• Ability to analyze data and manage tasks efficiently.

Responsibilities

• Dispatch and schedule field technicians to maximize response times.
• Monitor service calls, ensure work orders are assigned and closed.
• Communicate with customers regarding scheduling and updates.
• Coordinate parts availability for scheduled repairs.
• Create and manage repair orders and track work-in-progress.

Skills

Attention to detail

Analytical skills

Administration

Research

Organizational

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

PowerPoint

Word

Excel

Outlook

Computers & Electronics

Job description

Medley Material Handling Company in Wisconsin seeks a Service Lead to oversee the service department's daily workflow, coordinate technicians, and manage work orders for timely customer responses.

You will monitor calls, ensure proper scheduling, maintain safety standards, and collaborate with the parts department to ensure timely repairs. Strong communication and organizational skills are essential.