Service Manager

Extension, Inc; Madison (WI); On-site; Full time

Job summary

A service management company is seeking an experienced Service Manager in Madison, WI, to oversee the daily operations of the service department. Responsibilities include leading the team, managing workflow, ensuring compliance with quality standards, and driving department profitability. Candidates should have over 5 years of experience in the service industry, strong leadership skills, and the ability to manage an entire operation effectively. This role offers the opportunity to develop and mentor staff in a collaborative environment.

Qualifications

• 5+ years of experience in the repair/service industry, with heavy-duty experience preferred.
• Proven ability to manage an entire service operation.
• Strong leadership and communication skills.

Responsibilities

• Lead all aspects of the service department, including scheduling and technician management.
• Monitor and improve technician productivity and repair quality.
• Ensure compliance with warranty procedures and quality standards.
• Coach and develop technicians and support staff.

Skills

Leadership

Organizational skills

Communication

Workflow management

Repair quality standards

Job description

Extension, Inc is seeking an experienced Service Manager for our client in Madison, WI to oversee the day-to-day operations of our service department. This role requires strong leadership, organizational, and communication skills, as well as a proven ability to manage people, workflow, and department profitability.

Responsibilities

• Lead all aspects of the service department, including scheduling, workflow, and technician management.
• Monitor and improve technician productivity, efficiency, and repair quality.
• Ensure compliance with warranty procedures, repair documentation, and quality standards.
• Maintain a safe, organized, and professional work environment.
• Drive department profitability and performance against established goals.
• Coach, mentor, and develop technicians and support staff.
• Collaborate with other departments to enhance overall service operations and customer satisfaction.

Qualifications

• 5+ years of experience in the repair/service industry (heavy-duty preferred; automotive experience acceptable).
• 1+ years of people management experience
• Strong leadership, organizational, and communication skills.
• Ability to manage an entire service operation effectively.
• Knowledge of warranty compliance, repair documentation, and quality standards.