Service Operations Intern: Learn, Analyze, Optimize

U.S. Engineering; Kansas City (MO); On-site; USD 25,000 - 32,000; Full time

Job summary

U.S. Engineering offers a 12-week Summer internship (May–August 2027) designed to provide hands-on experience in a service-based contracting environment. Interns will engage in service coordination, operational analysis, invoice reconciliation, and data review while networking with senior leaders.

As the CSST Intern, you’ll develop foundational skills in business process analysis, SOP documentation, and cross-functional collaboration, with guided projects increasing in scope and independence.

Qualifications

• Currently pursuing a degree in engineering, business, or construction.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Self-motivated and eager to learn.
• Passion for the mechanical service industry.

Responsibilities

• Learn and gain knowledge from the Service side of Mechanical, TAB, HVAC, Controls, and Plumbing Contracting.
• Collaborate with Field and the Central Support Services teams to ensure timely scheduling and completion of service requests.
• Assist in maintaining accurate records of service activities and customer interactions.
• Learn to navigate and support the BuildOps platform and related workflows.
• Support service coordinators and field teams by responding to operational needs, coordinating customer information, and troubleshooting workflow issues.

Skills

Organizational skills

Attention to detail

Communication skills

Team collaboration

MS Office

Education

Engineering degree

Business degree

Construction background

Tools

BuildOps

Job description

U.S. Engineering offers a 12-week Summer internship (May–August 2027) designed to provide hands-on experience in a service-based contracting environment. Interns will engage in service coordination, operational analysis, invoice reconciliation, and data review while networking with senior leaders.

As the CSST Intern, you’ll develop foundational skills in business process analysis, SOP documentation, and cross-functional collaboration, with guided projects increasing in scope and independence.