Service Operations & Documentation Lead

Maplecrest Ford Lincoln; Union (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental coverage

Paid vacation and personal/sick days

Job summary

Maplecrest Ford Lincoln in Northern New Jersey is seeking a Service Department Administrator who reports to the Service Director and supports service and warranty managers. The role emphasizes documentation control, payroll tasks, and orderly administrative workflow in a fast-paced dealership environment.

Typical hours are 9 am to 5 pm, with overtime during peak periods; candidates should be available Saturdays, especially month-end close.

Qualifications

• Associates Degree required.
• Solid computer skills and ability to use standard office software.
• Experience with document control and processing of invoices/repair orders.
• Strong written and verbal communication skills.
• NJ driver’s license required.

Responsibilities

• Process repair orders and payroll.
• Manage cashiering responsibilities and billing.
• File warranty claims and maintain documentation.
• Support service director and managers with administrative duties.

Skills

Document control

Payroll processing

Microsoft Excel

Google Docs

Interpersonal communication

Organization

Attention to detail

Teamwork

Spanish language (nice to have)

Education

Associates Degree

Tools

Excel

Google Docs

Job description

Maplecrest Ford Lincoln in Northern New Jersey is seeking a Service Department Administrator who reports to the Service Director and supports service and warranty managers. The role emphasizes documentation control, payroll tasks, and orderly administrative workflow in a fast-paced dealership environment.

Typical hours are 9 am to 5 pm, with overtime during peak periods; candidates should be available Saturdays, especially month-end close.