Service Operations & Dispatch Coordinator

RAM Windows & Doors; Houston (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

PTO days

Floating PTO days

Paid holidays

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

RAM Windows & Doors is seeking a Service Support Coordinator I to join the Houston team. The role focuses on coordinating service work orders, communicating with customers, and supporting installation and repair efforts across the organization.

Responsibilities include scheduling technicians, maintaining accurate service tickets, and ensuring high-quality service delivery. The position offers hourly compensation and non-exempt, full-time employment in a manufacturing environment.

Qualifications

• Strong organizational, communication, and time-management skills.
• Excellent interpersonal and customer service skills.
• Proficiency in Microsoft Office and data entry.

Responsibilities

• Oversee timely processing of service work orders.
• Manage inbound customer service calls with professionalism and urgency.
• Route, schedule, and plan service technicians work orders.
• Develop processes to streamline workflows and communication.

Skills

Organizational skills

Communication

Time management

Customer service

Education

High School diploma or Equivalent

Tools

Microsoft Office

Outlook

Word

Excel

Job description

RAM Windows & Doors is seeking a Service Support Coordinator I to join the Houston team. The role focuses on coordinating service work orders, communicating with customers, and supporting installation and repair efforts across the organization.

Responsibilities include scheduling technicians, maintaining accurate service tickets, and ensuring high-quality service delivery. The position offers hourly compensation and non-exempt, full-time employment in a manufacturing environment.