Service Operations & Customer Support Coordinator

LandMark Implement, Inc.; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

LandMark Implement, Inc. is seeking an organized Service Operations Associate to assist the Service Manager with daily department activities and to optimize service processes for customer satisfaction and ROI.

You will schedule equipment repairs, communicate costs and status, review work orders, manage invoices and payments, and help with attendance tracking, timecards, and PTO. A HS diploma and valid license are required.

Qualifications

• Ability to use Microsoft Office and internet applications.

Responsibilities

• Assist Service Manager with daily Service Department operations.
• Schedule equipment repairs and communicate costs and status of equipment.
• Involved with Service work order processes; creating repair segments, assigning technicians, reviewing for accuracy and submitting for approval if needed.
• Manage payment for service invoices, follow up with past due accounts, and assist with customer portal requests.
• Review team and Technicians attendance and labor punches for accuracy and missing entries.
• Approve team and Technicians timecards and monitors PTO requests.
• Provide customer service for service billing issues and accept JDF payments.
• Assist Service Manager with scheduling and prioritizing work.
• Service Department organization, tracking JD special tools, keeping warranty bins organized and ensure items are in the correct location.
• Tag incoming equipment on the lot and assist with DSI hauls requests for business needs and customers.
• Manage online inspection tracking and ensure paperwork for vehicles.
• Regularly monitor and help manage Work in Progress (WIP), track Product Improvement Programs (PIPS).
• Understand and fully promote seasonal specials.
• Understand and review monthly metric goals, work with Service Manager to meet goals.

Skills

Team leadership

Communication skills

Report analysis

Office procedures

Accounting basics

MS Office

Education

High School Diploma or equivalent

Associate degree preferred

Tools

MS Office

Job description

LandMark Implement, Inc. is seeking an organized Service Operations Associate to assist the Service Manager with daily department activities and to optimize service processes for customer satisfaction and ROI.

You will schedule equipment repairs, communicate costs and status, review work orders, manage invoices and payments, and help with attendance tracking, timecards, and PTO. A HS diploma and valid license are required.