Customer and Product Support Coordinator

Landmark Implement, Inc; Beatrice (NE); On-site; USD 32,000 - 40,000; Full time

Job summary

LandMark Implement, Inc. is seeking an assistant to help manage the Service Department operations, schedule equipment repairs, and communicate parts/labor costs with customers. You will assist with work orders, assign technicians, and ensure accurate documentation for invoicing and approvals.

The role requires strong communication, teamwork, and familiarity with basic accounting and office procedures. Prior experience in a dealership environment is a plus.

Qualifications

• High School Diploma or equivalent required; associate degree preferred.
• Experience using Microsoft Office and internet tools.
• Excellent communication and teamwork skills.
• Basic knowledge of accounting practices and office procedures.

Responsibilities

• Assist Service Manager with daily Service Department operations.
• Schedule equipment repairs and communicate parts/labor costs and status.
• Process service work orders, assign technicians, and review accuracy.
• Manage invoices payments and follow up on past due accounts.
• Provide customer service for service billing and portal requests.
• Support scheduling and prioritization of work.
• Maintain service department organization and tracking tools.

Skills

Communication skills

Team collaboration

Mechanical/technical terms

Accounting basics

Office procedures

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

PurposeAssists with the management of service operations within the dealership. Ensure customer satisfaction and maximize return on investment by optimizing service department processes. Maintains accurate and on-time reports and records relative to the service department’s operation. Provides exceptional customer service by answering inquiries about service work.ResponsibilitiesAssist Service Manager with overall daily operations of the Service DepartmentProvide service to customers by scheduling equipment repairs, communicating parts/labor costs and status of equipment in the shopInvolved with Service work order processes; creating repair segments, assigning technicians, reviewing for accuracy and submitting for approval if neededManages payment for service invoices, follows up with past due accounts, and assists with customer portal requestsReview team and Technician’s attendance and labor punches for accuracy and missing entriesApprove team and Technician’s timecards and monitors PTO requestsProvide customer service for service billing issues and accept JDF paymentsAssist Service Manager with scheduling and prioritizing workService Department organization, tracking JD special tools, keeping warranty bins organized and ensure items are in the correct locationTag incoming equipment on the lot and assist with DSI hauls requests for business needs and customersManage online inspection trackingEnsure service vehicles and equipment have proper paperwork and are routinely scheduled for repairs including vehicles, forklifts, ect.Regularly monitor and help manage Work in Progress (WIP), track Product Improvement Programs (PIPS)Understand and fully promote seasonal specialsUnderstand and review monthly metric goals, work with Service Manager to meet goalsExperience, Education, Skills and KnowledgeAbility to use standard desktop load applications such as Microsoft Office and internet functionsExperience leading and working cooperatively in a team environmentGeneral understanding of mechanical/technical terms is preferredExcellent and efficient communication skillsExperience analyzing and interpreting internal reportsBasic knowledge of accounting practicesKnowledge of office proceduresHigh School Diploma or equivalent experience; Associate degree preferredValid driver’s license requiredPhysical RequirementsThe physical demands described below are representative of those required to successfully perform the essential functions of this position. This role requires the ability to sit or stand for extended periods while working on a computer, with frequent use of technology for typing, data entry, and screen viewing. Regular communication through telephone and email is expected. The position may also involve occasionally assisting with moving items weighing up to 25 pounds, as well as performing repetitive tasks such as typing, handling documents, and moving between departments or office areas. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.LandMark is an Equal Employment Opportunity Employer promoted to a diverse workforce.