Service Ops Lead - Technician Coaching & Customer Care

Haug-Implement-Co.; Willmar (MN); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Health Insurance

401k with Company Match

Life Insurance

Job summary

Haug Implement Co. seeks an Assistant Service Manager to greet customers, quote repairs, and coordinate work with technicians. The role includes scheduling, updating clients on status and costs, and supporting the Service Manager in daily operations.

The candidate should have some experience in shop supervision, mechanical/electrical/hydraulic systems, and a valid driver’s license. CDL is a plus, and a technical degree is preferred.

Qualifications

• One or more years’ experience or technical college degree or certification preferred.
• Experience managing technicians in a shop setting.
• Experience with repair, service, and maintenance.
• Experience with mechanical, electrical, and hydraulic systems.
• Valid driver’s license with an insurable driving record required.
• Cdl preferred.

Responsibilities

• Greet customers at the counter and take calls, determining work needed.
• Quote service work and repairs and update customers on status and costs.
• Schedule pickups/deliveries and assign repair jobs to technicians.
• Coordinate with sales to manage internal work orders and equipment setup.
• Supervise technicians for accurate work orders and documentation.
• Maintain shop cleanliness, vehicle and tool maintenance, and DOT logs.

Skills

Customer service

Team management

Scheduling

Diagnostics

Parts lookup

Education

Technical degree or certification

Tools

ServiceCenter

Job description

Haug Implement Co. seeks an Assistant Service Manager to greet customers, quote repairs, and coordinate work with technicians. The role includes scheduling, updating clients on status and costs, and supporting the Service Manager in daily operations.

The candidate should have some experience in shop supervision, mechanical/electrical/hydraulic systems, and a valid driver’s license. CDL is a plus, and a technical degree is preferred.