Service Operations Coordinator - US

ZwickRoell; Kennesaw (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

HRAs and FSAs

Dependent Care account

401(k) Retirement accounts

Long-Term Disability

Voluntary Group Life Insurance

Critical Illness coverage

Job summary

ZwickRoell LP in Kennesaw, GA is seeking a Service Coordinator to craft precise quotes for goods and services, acting as the main liaison between customers, field service engineers, and our service team. You will oversee inquiries, orders, and billing to ensure timely deliveries and accuracy.

The role requires organizational prowess, CRM experience, and a detail-oriented approach. Expect a collaborative, process-driven environment with opportunities for professional growth and training.

Qualifications

• Associate’s degree preferred or 1–3 years of work experience.
• Basic knowledge of Excel, Outlook and Word.
• Experience with CRM systems, preferable Pulse or Microsoft Dynamics.
• Must be authorized to work in the United States.

Responsibilities

• Create quotes for labor, spare parts, training, and service contracts.
• Ensure customer data accuracy and process quotations in a timely manner.
• Coordinate and track orders, shipments, and service activities; liaise with field service engineers and customers.
• Work with finance to consolidate and submit service billings weekly and resolve discrepancies.
• Assist with scheduling training and service events at the Kennesaw office.

Skills

Strong organizational skills

Attention to detail

Excellent written and verbal skills

Education

Associate’s degree preferred

Tools

Excel

Outlook

Word

Pulse (CRM)

Microsoft Dynamics

CRM systems

Job description

About ZwickRoell LP

ZwickRoell stands as a leader in innovation within the material and component testing industry across North America. With a revered 170-year legacy from ZwickRoell SE, our North American branch has spearheaded transformative testing solutions for over two decades. We are dedicated to advancing the field of materials testing through significant investments and unwavering commitment.

Our primary goal is to support the testing efforts of our clients. To achieve this, we provide state-ofthe-art testing machines, cutting-edge measurement and control software, and comprehensive solutions that enhance testing efficiency. Serving a wide range of markets, we offer an extensive array of capabilities, grips, fixtures, and custom tooling, all meticulously designed to meet precise testing requirements.

Job Summary:

As a Service Coordinator, you are the architect of client satisfaction, crafting precise quotes forgoods and services that set the stage for successful deliveries. You're the pivotal link betweenZwickRoell, customers and field service engineers, ensuring a seamless flow of information andgoods. Your role extends to being the responsive voice for customer inquiries and the meticulousoverseer of billing and order tracking, making every interaction and transaction a testament to ourcommitment to excellence.

Location:

Kennesaw, GA

Responsibilities:

• Service Operations Coordinator reports directly to the Service Operations Supervisor.
• Create quotes for labor, spare parts, training, and service contracts. Ensuring the integrity ofcustomer data is maintained and accurately processed. Generate Service Activities (SA).
• Ensure that quotations for new and renewal service contracts are submitted to customers in therequired time frame prior to warranty or contract expiration. Also communicate and follow-upwith customers to maximize contract acceptance.
• Meet or exceed Service Department goals for new quotations, quotation volume, order entry andservice revenue.
• Accurately process customer orders for spare parts and labor and document specificrequirements for items or services to be delivered by the service department.
• Cross departmental coordination to ensure that the service operations department supportsmachine installations, service billing, and ordering equipment and gear.
• Works closely with the finance team to consolidate and submit accurate service billings on aweekly basis or as needed. Investigates and resolves discrepancies related to service billing andrevenue.
• Manages incoming and outgoing shipments via tracking. Answers incoming phone lines anddirects calls as needed.
• Regular attendance and timeliness are expected. There may be times that overtime, or weekend work will be critical functions of the job. Overtime, if applicable, must be approved in advance. Other duties are assigned.
• Arrange international and domestic shipments, researching the status of orders, Track orderconfirmations, invoices, and deliveries - occasionally requiring communication with UPS, FedEx,and freight companies.
• Work with FSEs to reschedule jobs and perform general housekeeping tasks around the officeare also required.
• Quote, coordinate, and schedule ZwickAcademy Training courses held at the Kennesaw office.
• Generally, works from policies and objectives with little functional guidance from Supervisor.Rarely refers specific cases to supervisor unless clarification or interpretation of organizationpolicies is involved.

Your profile

Experience/Required Skills:

• An Associate’s degree preferred or 1-3 years of work experience
• Must have a basic knowledge of Excel, Outlook and Word
• Experience with Customer Relationship Management (CRM) systems, preferable Pulse orMicrosoft Dynamics.
• Must have strong organizational skills and pay close attention to detail.
• Excellent written and verbal communication skills.
• To be considered for the position, you must be authorized to work in the United States.

Benefits offered

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Healthcare reimbursement accounts such as HRAs and FSAs
• Dependent Care account
• 401(k) Retirement accounts
• LTD (Long-Term Disability)
• Voluntary Group Life Insurance
• Ancillary coverages such as Critical Illness and Off-Work Accident

Interested?

ZwickRoell offers a competitive base salary and full benefits package. To learn more about the company and this exciting opportunity, please visit our website.

Take this opportunity to join a professional and successful team where you can make a significant impactimmediately. Enjoy a competitive compensation package with generous benefits that include health, dental, vision,life, LTD insurance and 401k (with match).

ZwickRoell LP1009 Market Center Drive NWKennesaw, GA 30144USAOSHA: ZwickRoell provides a workplace free from serious, recognized hazards and complies withstandards, rules and regulations issued under the OSH Act. ZwickRoell examines workplaceconditions to make sure they conform to applicable OSHA standards. ZwickRoell ensures employeeshave and use safe tools and equipment; and properly maintain such equipment.

ZwickRoell, LP is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, (including pregnancy, gender identity and sexual orientation), race, color, religion, national origin, disability, genetic information, protected veteran status, age, or any other characteristic protected by law.